Need help restoring laptop to factory settings

SIW is correct you can get those for free. I think that what may help us at this juncture is to get an actual installation DVD
You should be able to get one at cost from the Computer company whose computer came with the OS preinstalled. YOU should be able to get one at cost. Tell them that you want an installation DVD that is capable of making a repair install, if necessary and can reinstall the entire OS.
You have to understand that if there are additional problems with the computer, even with the DVD, you may not be able to reinstall. If interested, you can try to see if you can install this. If you can you should not have any problem with the Windows installation. In addition, you can use this program to get your stuff, that will be lost with the reinstallation.
http://www.howtogeek.com/howto/windo...dows-computer/
My concern stems from the fact that you could not get the other CD to boot.

Are you booting form the CD or the OS?

Then it seems to be a computer problem. Your first post indicated that you cannot boot from windows and now you cant boot from the CD.
try safe mode.

I know this may not be very helpful, but I came across some interesting tools for a similar problem I was facing about 6 months ago. There is a way to boot from a thumb drive which you have formatted to run Linux based software. From there you can run .iso programs that allow you to restore to factory settings, scan for viruses, repartition drives, all kinds of cool stuff.

All of the software was open source, and I was able to download it for free. It can be a little tricky to set up on the thumb drive the first time, but once it's done, you have an awesome all-in-one tool for PC repair.

Some of the other suggestions are probably easier, especially if you are able to get the install disk from the company that manufactured the PC. But if you're interested in trying out an alternative approach, let me know, and I'll post the information.

I went to look up the site where I downloaded my software, and it was not functional. But what I did find was essentially the next generation of the the same program. Instead of MultiBootIso, they are calling it YUMI (Your Universal Multiboot Installer).

Here's the website with basic info on how to get started:
YUMI - Multiboot USB Creator (Windows) | USB Pen Drive Linux

Make sure you expand the list near the bottom entitled, "List of installable Live Linux Distributions" so you can check out the different software that's available.

Let me know how it goes, and good luck!!