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Windows 7: Need help restoring laptop to factory settings

29 Jun 2011   #1
dulcereina

windows 7 home premium 32 bit
 
 
Need help restoring laptop to factory settings

I just received a windows 7 recovery disk that I ordered because windows won't boot at all. I put cd in I made sure to have it set up in BIOS to boot from cd. System recovery loads up asks me the country then I click next then select operating system u want to repair, but it seems it gets stuck there because there's just a blue circle spinning but hard drive light stop flashing n it's not on at all..so what can I do now. All I want to do is get my computer back to it's original setting. Please anyone help! Thanks


My System SpecsSystem Spec
29 Jun 2011   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome
I will give you exactly what you are asking for, a computer like it was when you took it home.
No stuff, settings, SPs, pics etc. If this is what you want boot and continually hit f11 during boot
If you want to save your stuff first let me know.
If the original settings are not what you want there are other solutions we can try.
My System SpecsSystem Spec
29 Jun 2011   #3
dulcereina

windows 7 home premium 32 bit
 
 

I hit f11 but it just goes to a blue screen. My laptop crashed a few days ago. Thats why I ordered the recovery disk.
My System SpecsSystem Spec
29 Jun 2011   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Turn on speakers, boot
Do you hear:
Seven sounds, chimes
Beeps
Nothing?
My System SpecsSystem Spec
29 Jun 2011   #5
dulcereina

windows 7 home premium 32 bit
 
 

No..when I turn it on it just runs regular no clicks..hard drive flashes it asks me to boot from cd press any key then it goes onto system recovery but then it kinda freezes when it gets to the "select the operating system you want to repair" part looks as if it's loading somethin because of the blue spinning circle n then I notice that the hard drive light goes out n it doesn't come back on. It's so frustrating! All I want is a working computer
My System SpecsSystem Spec
29 Jun 2011   #6
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Have you changed anything before the problem. Anything unusual, virus, maybe?
My System SpecsSystem Spec
29 Jun 2011   #7
dulcereina

windows 7 home premium 32 bit
 
 

No didn't change anything..I'm thinking a virus. What do you think I should do. I want it to just restore completely, but seems it won't do it not even with the recovery disc. Reformatting it maybe? Then I'm thinking I got the wrong recovery disk..
My System SpecsSystem Spec
29 Jun 2011   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Can you give me a screen shot of the CD. I dont know if its a repair or installation.
My System SpecsSystem Spec
29 Jun 2011   #9
dulcereina

windows 7 home premium 32 bit
 
 

I would but I'm using my iPod to post here :0(..but turns out that my OS is windows 7 home premium 64-bit. I ordered a windows 7 recovery disk Live Boot cd 32 bit DVD.. In the packaging slip says "Do not install windows with this disc, this is for repairing only". So now what? Do you think I messed up my hard drive even more. I got this disk from amazon. I just got it today so I wonder if I I could return this one n have them send me the right one.
My System SpecsSystem Spec
30 Jun 2011   #10
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

You don't need to buy a recovery/repair disc - you can d/l them free .
My System SpecsSystem Spec
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 Need help restoring laptop to factory settings




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