Windows Backup Error

Oscar53 · 16 Jul 2011

I'm using Norton Internet Security 2011. I already tried clearing the startup and I ran Disk Cleanup nothing seems to help. It still comes up with "The backup completed but some files were skipped" error when I run the Backup.

karlsnooks · 16 Jul 2011

Is your startup list NOW completely cleared?

Disable Norton 100%. Norton has been known to interfere with backups.

Problem gone?

If yes, then you can reenable Norton.

Oscar53 · 17 Jul 2011

That's the first thing I tried disabled Norton and the Norton Product Tamper Protection. It looks hopeless, the thing is I can create a Restore Ponit no problem, but I can't restore the sysyem back to an earlier point either. This all seems to be tied in somehow. This is also not unique to this install, I've re-installed a few times since I've had Windows 7 and this problem with restoring and backups has been there from the beginning with Windows 7 and Norton installed. With Vista if I disabled Norton both backups and restores were successful. What do you do.

karlsnooks · 17 Jul 2011

Oscar,

One solution would be to throw away Norton,
Reinstall Win 7
Use Microsoft Security Essentials.

I use Microsoft Security Essentials and am extremely pleased.

Assuming that's not what you want then go to the Norton site and ask them about your problem. I say that because you are not the first person who has encountered this problem. There might be some people lurking around who know the procedure that Norton will give you.

There are many reasons why I use MSE. You've hit upon one of them.

Important to me is a problem that I've not seen in Win 7 but saw very frequently with Vista and that is of not being able to restore to an old restore point.

Is your Win 7 100% uptodate? All Critical, All Important, and All Optional (except for those possible 34 language updates) installed?

AFter updating, keeping norton turned off and better 100% removed, then run SFC /SCANNOW. If you don't get a msg to the effect that all passed verification (I always forget the wording) then run once more.

After that use the procedure in following link to generate sfcdetails.txt and attach sfcdetails.txt to your next post.

SFC /SCANNOW Command - System File Checker

seavixen32 · 17 Jul 2011

Use Norton's Uninstaller to get Norton off your system, and then follow Karl's advice.

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

karlsnooks · 17 Jul 2011

SeaVixen,

Thanks for supplying the link.

seavixen32 · 17 Jul 2011

Cheers Karl, you're very welcome.

mjf · 17 Jul 2011

Oscar53 said:

That's the first thing I tried disabled Norton and the Norton Product Tamper Protection.

If you turn Tamper Protection off then you can kill the Symantec ccsvchst.exe processes. If you did this then you should have totally disabled Norton.

If the volsnap problem persists then I can't see how Norton is the problem.

I get this error sometimes but it doesn't stop me making images. However, I only make single images and don't rely on Shadow copy storage for difference imaging.
I think it may have more to do with volume shadow copy parameters.