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Windows 7: Backup and Restore no longer working after Uninstalling Acronis TI 201

17 Aug 2011   #1

win 7 HP 64bit
 
 
Backup and Restore no longer working after Uninstalling Acronis TI 201

Hi guys and gals,

I installed a 30 day trial of Acronis True Image 2011 but never actually used it. I uninstalled today and tried to use back up and restore through windows 7 but nothing happens when i click on the prompts in control panel.

I have searched online and found a couple of "fixes" for this involving changing registry entries etc but neither of the 2 methods made any difference for me.

Please remember I do not have acronis installed on my system so i cant go into it to make any changes.

Does anyone have an actual fix for this?

Many thanks in advance


My System SpecsSystem Spec
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17 Aug 2011   #2

Windows 7 Ultimate x64
 
 

Make sure Windows Backup up Service is in the Manual Mode by going to my start menu and typing services in the search pane and hitting enter. Scroll down to Windows Backup and make sure it is set to Manual Mode and not disabled. Also see if the service will start by clicking start in the left upper right pane:


Attached Thumbnails
Backup and Restore no longer working after Uninstalling Acronis TI 201-8-17-2011-8-34-25-am.png  
My System SpecsSystem Spec
17 Aug 2011   #3

win 7 HP 64bit
 
 

Hi Seth ,
Thanks for the reply.

Yes windows was set to manual and i clicked on start but it did nothing.

any other suggestions
My System SpecsSystem Spec
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18 Aug 2011   #4

win 7 HP 64bit
 
 

anyone interested, a friend sent me a link with the following info which is the only thing that actually worked.

This should help after you uninstall. I believe that the uninstall process is broken but again Acronis has done nothing to resolve the issue. I have just moved to Windows backup.

You have to go to the registry and go to [HKEY_CLASSES_ROOT\CLSID\{B98A2BEA-7D42-4558-8BD1-832F41BAC6FD}\Instance\InitPropertyBag]. The problem is that Acronis took ownership of this location keeping you from updating the key. Follow the steps below and it will allow you to make the required changes.
( taking ownership ) I went to that key and successfully took ownership...
1. Click on key and select properties.
2. click on "advanced"
3. select "owner tab"
4. change "System" or "Trusted Installer" to yourself "Name Administrator Blah Blah" Click Apply... OK
5 Back at original "permissions screen"... click on the name you just selected and "tick off the check box" to give yourself "full control" Sometimes it even appears "Grayed out"... you can still check it off.
6.That should do the trick
7. Now change the ResourceDLL to "%SystemRoot%\System32\sdcpl.dll"
8. Finally change the ResourceID to "14".


Hope this works for others with the same problem
My System SpecsSystem Spec
18 Aug 2011   #5

Windows 7 Ultimate x64
 
 

Glad you found your answer Roo Boy..
My System SpecsSystem Spec
18 Aug 2011   #6

win 7 HP 64bit
 
 

you and me both Seth.
Thanks for your efforts, i added to your Rep
My System SpecsSystem Spec
18 Aug 2011   #7

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

There is a thread already on this forum describing the fix.

Glad you got it fixed and thanks for the update.
My System SpecsSystem Spec
18 Aug 2011   #8

win 7 HP 64bit
 
 

SIW, i had had searched and found a few different methods for fixing this particular issue but this was not the same fix i had found. You may be correct that this exact fix is located on this forum somewhere but i couldnt find it.

edit: i just had a look for itand found it o_O
why cant i find things when i need it
such is life
My System SpecsSystem Spec
19 Aug 2011   #9

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

No, I couldn't remember where that thread was either.

I knew it was here because I posted on it.

So if you found it - please post a link.
My System SpecsSystem Spec
05 Jul 2012   #10

Ultimate 7 64Bit
 
 
Thank You

This Worked like a charm ,, best solution to a very anoying bug.. Cheers!
My System SpecsSystem Spec
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 Backup and Restore no longer working after Uninstalling Acronis TI 201




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