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#1
I need to restore my computer and can't back up
Hi. I bought a new computer (the specs should be below) and I let someone from McAfee control the computer to solve the problem of photos disappearing when rotated in Windows. Unfortunately he seems to have done something to my system and my photo software (DxO Elite) hasn't worked properly since (it worked like a dream before). I got a different guy at McAfee and he just uninstalled Explorer 9 (that was the real hangup) and the pics rotated. But my computer is still wacky.
I did a debugging report for DxO help and they told me Windows is acting strangely all the time and just loses connection with DxO. He suggested I take the new machine back but I don't know if that's possible.
I only have about 6 restore points in my D (recovery drive) so I can't go back to before the guy monkeyed around on it. I have a repair disc and a set of 3 recovery discs.
But backing up the files has failed twice on external drives (2 of them) that had adequate space. It took 16 hours each time to tell me there wasn't sufficient space? But on the other hand, I have an external drive that I was using to back up.
But if I go back to original factory settings and use the backup feature on that disc, will I import the same registry errors?
Is there a less drastic solution? I'm a computer novice and can follow instructions exactly... that's about it...
Thanks in advance for your advice.