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#1
Erecovery Management- Backing up disk is stuck at 3%
Hi,
I am having some trouble backing up my acer laptop from erecovery management. The reason I am doing this is because I started having problems with it a few days ago. My web browser would not connect to the internet even though the wireless was showing it was connected. The problem said it was a DNS Server Error. Also I saw in the bottom right corner that it said- chk dsk utility corrupted. I took it to the store and they said I most likely have to reformat but first I must backup my computer. I began to back up my files on a dvd through erecovery management. Recovery 1 burnt onto the disk within 15 minutes but now it has been stuck on the verification process at 3% for 50 minutes. My computer is not frozen because the elapsed verification time it still running.
I would like to know what is the issue and what should I do about it.
Thanks for the help.