I'm using windows 7 64bit. I made a system image a few days ago and today my laptop keeps crashing, so I decided to restore the image.
The image is on external hard disk. So i reinstall the windows, then i tried to restore the image However, At the locating image address page, it just says can't find system image.
After 4 hours of trial and error, I finally found out that the computer can't read my external hard disk, even though it's perfectly working well when windows is loaded. I tried to do as you said in the post, kept it plugging in before start the laptop, but it just doesn't work.
Could you help me? Please