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Windows 7: HP Netbook 110 problem after automatic update.

09 Sep 2011   #11
Boobarella

Windows 7
 
 

I certainly don't have anything of any importance on the netbook, lol, it's not mine. I have my own important stuff duplicated on 2 thumb drives, in case one of them ends up not working.
I can go into safe mode, I think I've been in there about 10 times now, but it keeps going to that password screen. I must be doing something wrong. I'll have another bash..


My System SpecsSystem Spec
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09 Sep 2011   #12
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Going to the password screen is normal, also in safe mode.

When you get there, then what happens?
My System SpecsSystem Spec
09 Sep 2011   #13
Boobarella

Windows 7
 
 

Not a thing, none of the keys will work.
My System SpecsSystem Spec
.

09 Sep 2011   #14
Boobarella

Windows 7
 
 

Earlier on, before I asked for advice, I got to the system restore by selecting, "repair your computer", it just gives me one date option and I couldn't change it, even when I checked the box to show more dates. That date resulted in a system restore failure notice.
My System SpecsSystem Spec
09 Sep 2011   #15
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

When you say none of the keys work, do you get that box for entering a password? If so, then when you hit a key do you get a black dot in that box everytime you hit a key?
My System SpecsSystem Spec
09 Sep 2011   #16
Boobarella

Windows 7
 
 

The cursor flashes in the password box but no indication of the letters I type, it just keeps flashing. An external keyboard doesn't work, either.
My System SpecsSystem Spec
09 Sep 2011   #17
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

OK. Let's see if this helps. I'm going to ask you to reset the bios to the default settings and here is how:

Restoring default settings in the Setup Utility
The following procedure explains how to restore the Setup Utility default settings. If the Setup Utility is
not already running, begin at step 1. If the Setup Utility is already running, begin at step 2.
1. Open the Setup Utility by turning on or restarting the device, and then pressing f10 while the “F10
= BIOS Setup Options” message is displayed in the lower-left corner of the screen.
2. Use the arrow keys to select Exit > Load Setup Defaults, and then press enter.
3. When the Setup Confirmation is displayed, press enter.
4. To save your change and exit the Setup Utility, use the arrow keys to select Exit > Exit Saving
Changes, and then press enter.
The Setup Utility default settings go into effect when the device restarts.
NOTE: Your password, security, and language settings are not changed when you restore the factory
default settings.
Exiting the Setup Utility
You can exit the Setup Utility with or without saving changes.
● To exit the Setup Utility and save your changes from the current session:
If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the
arrow keys to select Exit > Exit Saving Changes, and then press enter.
● To exit the Setup Utility without saving your changes from the current session:
If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the
arrow keys to select Exit > Exit Discarding Changes, and then press enter.
After either choice, the device restarts and loads the operating system.
72
My System SpecsSystem Spec
09 Sep 2011   #18
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

In case you don't have a manual, here is the link to your manual. I'm reading the manual in between answering questions.

http://h10032.www1.hp.com/ctg/Manual/c01757458.pdf
My System SpecsSystem Spec
09 Sep 2011   #19
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

I have also found this tidbit of info in the HP Mini manual:

Using System Restore
NOTE: System Restore is the recommended option to restore the original operating system.
To restore the original operating system and programs using the System Restore utility that is installed
on the device, follow these steps:
1. Turn on or restart the device, and then press the esc key repeatedly while the “F10 = BIOS Setup
Options” message is displayed in the lower-left corner of the screen.
The “System Restore” page opens.
2. Use the arrow keys to select System Restore, and then press enter.
3. Follow the on-screen instructions to restore the system.

==================================
==================================

Please realize that what HP is calling System Restore is NOT what Microsoft means by the words System Restore.

Are you sure that the mini is running Win 7? I ask because there has been xp with sp3 and Vista also offered for the mini.
My System SpecsSystem Spec
09 Sep 2011   #20
Boobarella

Windows 7
 
 

Yes, it is definitely running win7. Okay so I hit F10 and it told me to enter the password, so I did and it told me again, so I did and then again and then it said the password is incorrect (It wasn't) and "fatal error."
I think I might give up on this. It's not even my computer:|
Thank you so much for the help
My System SpecsSystem Spec
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 HP Netbook 110 problem after automatic update.




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