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Windows 7: HP Netbook 110 problem after automatic update.

08 Sep 2011   #1
Boobarella

Windows 7
 
 
HP Netbook 110 problem after automatic update.

Okay, I'm not very tech savvy and I know nothing about this netbook because it's my husband's and I've never used it. All I know is, it runs Win7.
After the update, which completed yesterday, he couldn't get past the password screen so we tried an external USB keyboard and it made no difference.
I'm guessing it was a corrupted update so I tried starting the netbook in safe mode and I eventually found my way into "repair your computer." I intended to set it back to an earlier date and it only gave me one option, which was earlier today and it failed.
So, I'm guessing I can't do a fresh install of Win7 because not only do I not have the disc, but the CD/DVD drive is external and goes through a USB port.
As you can tell, I have no clue and obviously, I can't go to the start menu or anything like that.
I believe he has Norton or AVG on the netbook but I can't disable it because I can't get into the computer. (Or I simply do not know how.)
It was suggested to me that I should remove the battery and hold the power button for 20 seconds, then someone said 40 seconds and someone else said a minute and none of that worked.
As if that wasn't bad enough, lol, my own desktop (WinVista) has a non-working CD drive and really temperamental USB ports so I doubt it will be any use helping if this is not an easy fix. I would welcome your comments on this.
Thank you


My System SpecsSystem Spec
.
08 Sep 2011   #2
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by Boobarella View Post
Okay, I'm not very tech savvy and I know nothing about this netbook because it's my husband's and I've never used it. All I know is, it runs Win7.
After the update, which completed yesterday, he couldn't get past the password screen so we tried an external USB keyboard and it made no difference.
I'm guessing it was a corrupted update so I tried starting the netbook in safe mode and I eventually found my way into "repair your computer." I intended to set it back to an earlier date and it only gave me one option, which was earlier today and it failed.
So, I'm guessing I can't do a fresh install of Win7 because not only do I not have the disc, but the CD/DVD drive is external and goes through a USB port.
As you can tell, I have no clue and obviously, I can't go to the start menu or anything like that.
I believe he has Norton or AVG on the netbook but I can't disable it because I can't get into the computer. (Or I simply do not know how.)
It was suggested to me that I should remove the battery and hold the power button for 20 seconds, then someone said 40 seconds and someone else said a minute and none of that worked.
As if that wasn't bad enough, lol, my own desktop (WinVista) has a non-working CD drive and really temperamental USB ports so I doubt it will be any use helping if this is not an easy fix. I would welcome your comments on this.
Thank you
Welcome to SevenForums.

Now I've got a simple mind and can only work on one problem in one thread. Would you decide which problem I should address?
My System SpecsSystem Spec
08 Sep 2011   #3
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

By that I mean, which computer would you ike for me to concern myself with first.
My System SpecsSystem Spec
.

08 Sep 2011   #4
Boobarella

Windows 7
 
 

How can I get past the system restore failure, if at all? Would it help if I posted the error message code?
My System SpecsSystem Spec
08 Sep 2011   #5
Boobarella

Windows 7
 
 

Oh, just the netbook. I'm not bothered about the desktop probs, I was just adding info about the limited tools I have here.
My System SpecsSystem Spec
09 Sep 2011   #6
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Can you boot into Safe Mode?

BOOT TO SAFE MODE
Ø Power down your computer.
Ø Power up your computer.
Ø IMMEDIATELY—Start tapping the SPACEBAR
Ø When the Windows Boot Manager screen appears,
Press the F8 key
Ø The Advanced Boot Options screen will appear.
Ø Using the down arrow key, highlight Safe Mode
Ø Press the ENTER key.

In shorthand,
PowerUp | Spacebar until Windows Boot Manager
| F8 | Safe Mode | ENTER
=========================================
=========================================

Now, use following procedure to restore to an earlier restore point.

RESTORE TO A PREVIOUS SYSTEM RESTORE POINT
WIN | type SYSTEM RESTORE | ENTER | NEXT
Choose a different restore point button | NEXT |
Show more restore points checkbox (lower left)|
Highlight the desired restore point |
Scan for affected programs (lower right) |
make a note of affected programs |
CLOSE | NEXT | FINISH


WIN = key with the wavy Microsoft flag on top.
My System SpecsSystem Spec
09 Sep 2011   #7
mjf

Windows 7x64 Home Premium SP1
 
 

The first thing you should do with the netbook is make sure you have made a backup of any important data. This way whatever happens someone will be able to help you get things back in shape.
My System SpecsSystem Spec
09 Sep 2011   #8
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Would be nice, but from her first post
Quote:
couldn't get past the password screen
I'm hoping that at least we can get to safe mode and if lucky have a pre-problem restore point.
My System SpecsSystem Spec
09 Sep 2011   #9
mjf

Windows 7x64 Home Premium SP1
 
 

You can still get data off the hard drive in a number of ways and this should be the number one priority.
@Boobarella
If you don't have anything of great importance on the netbook then this isn't an issue.
My System SpecsSystem Spec
09 Sep 2011   #10
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Patience my good man.
My System SpecsSystem Spec
Reply

 HP Netbook 110 problem after automatic update.




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