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Windows 7: Win 7 cannot start, restore or repair possible damage to MBR

04 Oct 2011   #31
aem

Windows 7 Ultimate 64Bit
 
 

The 32bit CD might have been shipped by mistake which can happen. Did you get the laptop with upgrade option to 64bit, assuming it would have 32bit as standard?

Anyway so how is the recovery going?


My System SpecsSystem Spec
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04 Oct 2011   #32
kilkennycat

windows 7 home premium x64
 
 

No not a mistake ..... and a money spinner on their part Just found the piece of paper that came with all the other manuals

" Thank you for purchasing a state-of-the-art Toshiba Computer ! Please note that your computer is pre-installed with 64-bit version of Windows 7 and a backup copy of the system is stored on your hard disk drive as a recovery image too. In addition to this, your computer comes with a 32-bit windows 7 DVD-ROM that alows you to easily install this operating system on your own

if you paln to use the 64-bit version at a later stage again, please create a recovery medium prior to installing 32-bit windows 7.

if you do not create the 64-bit recovery medium, you will not be able to use the operating system that was delivered with your computer. Ordering a windows 7 64-bit recovery medium is NOT FREE of charge !!!





I'd also point out that I am now 100% sure of what cuased all the problems in the first place.

My PC was infected with Backdoor.Tidserv and I used Symantecs removal tool .... s

NEVER AGAIN !

and curious that it got past their own Symantec end point protection software in the first place !!

PS - System restored now
My System SpecsSystem Spec
04 Oct 2011   #33
aem

Windows 7 Ultimate 64Bit
 
 

After reading that info, i'm thinking you ordered the 64bit OS with the system however Toshiba used the stock which it originally had 32bit OS for. So when they said you could use the 32Bit DVD to reinstall the OS this is oem. Whereas the 64bit is not oem rather what you have ordered and which they have installed on top of the 32Bit.

Glad you have gotten to the end of all this
My System SpecsSystem Spec
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04 Oct 2011   #34
kilkennycat

windows 7 home premium x64
 
 

thank you !

and learned a very valuable lesson ... even 'trusted' software can't be trusted !


Now to try to get rid of all this bloatware without messing it all up again !
My System SpecsSystem Spec
04 Oct 2011   #35
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote:
No not a mistake
Toshiba ship some models with 64bit installed & 32bit Recovery disks.
Toshiba L450/ L450D is one.
My System SpecsSystem Spec
04 Oct 2011   #36
kilkennycat

windows 7 home premium x64
 
 



that's the very one I have !
My System SpecsSystem Spec
04 Oct 2011   #37
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

kilkennycat I'm glad you computer is up and running. Great job to all those that helped. Just to be sure what you have press the Windows Flag and the Pause keys. 32 or 64.
If it was my computer I would remove Norton and install MSE.
My System SpecsSystem Spec
04 Oct 2011   #38
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote   Quote: Originally Posted by kilkennycat View Post


that's the very one I have !
I can see down Phone lines.


I personally would stay with Norton.
My System SpecsSystem Spec
04 Oct 2011   #39
kilkennycat

windows 7 home premium x64
 
 

Quote   Quote: Originally Posted by theog View Post
Quote   Quote: Originally Posted by kilkennycat View Post


that's the very one I have !
I can see down Phone lines.

.
Now that is a useful Talent !
My System SpecsSystem Spec
04 Oct 2011   #40
aem

Windows 7 Ultimate 64Bit
 
 

Forget Norton and MSE, use AVG.
My System SpecsSystem Spec
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 Win 7 cannot start, restore or repair possible damage to MBR




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