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Windows 7: Windows 7 Backup Fails to Start

14 Oct 2011   #51
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Updates have nothing to do with the problem.

Go into Device Manager. Are there any yellow exclamation marks anywhere there?

| DEVMGMT.MSC | ENTER


My System SpecsSystem Spec
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15 Oct 2011   #52
hawkeye62

Windows 7 Professional 64bit SP1
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
Updates have nothing to do with the problem.

Go into Device Manager. Are there any yellow exclamation marks anywhere there?

| DEVMGMT.MSC | ENTER
No yellow marks. And BIOS setup shows USB devices OK. Do you think the system can be recovered? Maybe the trojan has done damage that can't be fixed?

I am about ready to restore my PC to the state it was in when I received it from Puget Custom Computers.

Thanks for your help, Jim
My System SpecsSystem Spec
15 Oct 2011   #53
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Hawkeye,

In post #40, directions were given to how to run the Microsoft Standalone System Sweeper.

Would you please fun a full scan over your entiire system and attach the logs mentioned thee to your next post?

thanks,
karl
My System SpecsSystem Spec
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15 Oct 2011   #54
hawkeye62

Windows 7 Professional 64bit SP1
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
Hawkeye,

In post #40, directions were given to how to run the Microsoft Standalone System Sweeper.

Would you please fun a full scan over your entiire system and attach the logs mentioned thee to your next post?

thanks,
karl
OK, here you go!


Attached Files
File Type: log MPLog-10102011-212856.log (13.2 KB, 6 views)
My System SpecsSystem Spec
15 Oct 2011   #55
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Let me contemplate my navel. In the meantime, perhaps someone else has an idea or two to pursue.

What anti-virus software are you using?
My System SpecsSystem Spec
15 Oct 2011   #56
hawkeye62

Windows 7 Professional 64bit SP1
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
Let me contemplate my navel. In the meantime, perhaps someone else has an idea or two to pursue.

What anti-virus software are you using?
Eset NOD32.
My System SpecsSystem Spec
15 Oct 2011   #57
hawkeye62

Windows 7 Professional 64bit SP1
 
 

Some additional info. My usb stick shows up in Device Manager. Device Status: A driver for this device has been disabled. An alternate driver may be providing this functionality. (Code 32).

I uninstalled the driver and let Windows install the driver on reboot. On reboot, the driver installation fails with message: Device driver software was not successfully installed.

Searching for a driver fails. Message: The current driver is up to date.

Any thoughts?

I am about ready to give up and restore to factory conditions.

Regards, Jim
My System SpecsSystem Spec
16 Oct 2011   #58
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Okay folks we are trying to walk this dog sideways and it's a no go. If it was my computer I would save what I could save and wipe and fresh install and be done with it. I have a feeling we are not getting the information we need or don't understand the information we have got.
My System SpecsSystem Spec
16 Oct 2011   #59
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

According to the system sweeper log, you still have a malware infection:

Quote:
Resource Path:E:\Users\Public\Downloads\SuperGameHouseSolitaire3.exe->(nsis-6-ghsol3.exe)
Result Count:1
Threat Name:Trojan:Win32/Malat
ID:2147625421
Severity:5
What confuses me is how ESET let that through. You need to get rid of this infection before you attempt to tackle anything else. Try using Malwarebytes to do that.

Here is some information on Malat:

Trojan:Win32/Malat is a generic detection for malware that exhibits explicit forms of malicious behavior.


Malware detected as Trojan:Win32/Malat may display a combination of the following behaviors:

  • Downloading and executing arbitrary files
  • Modifying protected system registry values
  • Hiding in protected operating system locations
  • Creating remote threads in external processes
  • Dropping files to the System folder
  • Modifying the Windows Hosts file
  • Connecting to a specific IRC server and channel and awaiting commands from a remote attacker.
My System SpecsSystem Spec
16 Oct 2011   #60
mjf

Windows 7x64 Home Premium SP1
 
 

@Golden
I am definitely NO expert in security. But on the couple of Occassions I ran the system sweeper it came up with quite a few false positives or at least I hope so.
Are you sure this is a Trojan.

@OP
As I said way back, isn't it time to just do a clean install assuming you don't have an image to fall back on.
My System SpecsSystem Spec
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 Windows 7 Backup Fails to Start




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