Well, I couldn't take a screenshot, there was no toolbar. Here is what the two compatability errors said:
Your current version of Windows is more recent than the version you are trying to upgrade to. Windows cannot complete the upgrade.
Windows needs to be restarted so necessary changes to system files can me made before continuing.
If I understand correctly, it looks to me like the last sentence is telling you to restart so "necessary changes to system files can be made", before the repair can continue.
At any rate, start a new thread in the installation section. You don't need to give the entire background of this issue. Just state that you have little experience and want to do a repair install. Quote the error message you got, just like you did in this thread.
Do you uninstall SP1?
You like take look at step 5:
Repair Install
I read it and had no idea what it meant. How do I do that - in laymen's terms!!!
Do you have Service Pack 1 installed??
Find out by going to "system" in control panel.
What does it say there under "Windows Edition"??
Well, I ran the repair install which was quite easy, took a while, so I took a nap. I still have the exftspyse there and I can't determine if I have a restore point working because there aren't any. I do believe I had #5 done correctly, but I checked it now and there is no service pack 1 installed. So I don't know what it did, but it is still working.
Can you now make a restore point?
I think exftspyse is some sort of anti-virus program. Is it bothering you and do you want to get rid of it?
Have any of your other problems stopped?
I made a restore point and it worked. I also want to get rid of the little icon with my name in it right before it goes to windows. I have to click on it for it to open. Yes the softspy bothers me. I have googled it and I guess it is bad. I have tried to uninstall it and it won't go away. It said to remove what you could manually and I did. It now says it doesn't have enough something or other to run. I wrote to the company to ask them how to remove it but they havent answered.
How did it get on your PC?
I assume it no longer appears in your list of installed programs and cannot be further uninstalled from control panel/programs and features?
Is all of your data intact and do all of your programs appear to be working?
Did the repair install solve anything?
It is still on the list of installed programs and I hit uninstall and it says it is, but it isn't. It is missing compnents to work. I installed it for some reason I read about. I want it gone along with the icons of the my name when I first sign on. I would look it up, but I don't know what you call it. I think it has something to do with administrator and I had the option of putting in a password but I didn't. The computer looks great, all the programs are working and I have made 2 restore points and they work. Under shadow copy is says manual and won't stay running, but I just have to check it is on automatic. Why won't it stay running?
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