New
#31
When I initiated the call, he did not have the answer and said, "Let's see what we can find out." at which point he went to the Internet for the answer.
He directed me to the page(s) he was on in order that I might see and bookmark (if necessary) them.
My main point in this is that Microsoft should develop a knowledge base on it's own that deals with problems such as this. Perhaps they would then consider creating an answer to the restore problem which is easy to find references to (sans a good answer) with a simple search.
I understand that Microsoft could try to be the jack of all trades, but experience tells me that when you understand a specific type of program inside and out, you do better marketing that until someone comes along with something better. The operating system is MS's main focus and the did fairly well adapting Peter Norton's Speed Disk and Disk Doctor into a scaled down version, but in trying to keep up with all the other applications, they lose sight of their primary goal - the best operating system they can produce. (which does not mean I beleive it is the best operating system, but it certainly is the most obiquitous)
At this point I am considering my question answered, so do I or does someone else click the "solved" button?
Don