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image recovery help
My wife has a Dell insperon 1545, it has worked great untill a few days ago. Now it will not start. When the laptop is turned on it get to the desk top back ground but thats it, and the pointer for the mouse is there, and will move but is noticably bigger. I have tried things that I have read on this forum like start in safe mode, wont work. Says unable to read memory. I ran a memory check it found no problems. I tried to start from last known good configuration, no luck. All configurations have critical update next to them, all the way back to 11/4/11 I thought I made a recovery disk but cant find it.
I have a hp laptop with windows 7 also, I have made a set of image recovery disks for it, can I use it on the Dell? Not sure what to do next any help would be greatly appreciated. If you have a suggestion please explain well. I am not that experianced troubleshooting a computer.
One more thing a couple day before this happened I opend an email from a friend of mine and the bell and whistles went off from the avg ant virus. It said the threat was stoped, and I deleted it. Turns out it wasn't from him. somehow a bunch of people in his contact list got one, but I'm the only one having this trouble that I know of.