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Windows 7: recover start windows normally mode

05 Dec 2011   #1
william lee

windows 7 home premium
 
 
recover start windows normally mode

i had a virus and contacted a microsoft tech. he did a remote control of my system and ran a hi tech. spyware scanner and it found 5 infections. he cleaned them. all this was done in safe mode with networking. after he rebooted my computer it would only reboot in safe mode. he said a start up file must have been connected with one of the infections. he said i would need a restore disc to recover the file. i contacted dell and the are sending me a disc. my question is what are the steps i need to follow once i insert the disc. click by click. thanks william lee


My System SpecsSystem Spec
05 Dec 2011   #2
mjf

Windows 7x64 Home Premium SP1
 
 

It depends what "restore" disk is being referred to. If Dell are sending you factory restore disks then your whole system will be restored to the original condition the PC was in when you bought it. In this case you will lose your data and installed programs.

Try to find out what Windows file was deleted.
My System SpecsSystem Spec
05 Dec 2011   #3
william lee

windows 7 home premium
 
 

i have no clue which file. i thought i could back up all my files and folders on a 32 gig flash drive before i run the recovery discs.
My System SpecsSystem Spec
05 Dec 2011   #4
mjf

Windows 7x64 Home Premium SP1
 
 

Certainly backup your data first prior to a factory restore/recovery. Deactivating licensed software so it can be reinstalled will be a problem if you can't boot into Windows. You may need to contact the software vendors.
All the flash drives I have used have slow write speeds so I would be using an external HDD if you have one. Maybe you have a fast flash drive.
My System SpecsSystem Spec
06 Dec 2011   #5
william lee

windows 7 home premium
 
 

i can boot into windows, but only in safe mode with networking.
My System SpecsSystem Spec
06 Dec 2011   #6
mjf

Windows 7x64 Home Premium SP1
 
 

Quote   Quote: Originally Posted by william lee View Post
i can boot into windows, but only in safe mode with networking.
Then you should be able to deactivate any paid software you may have before a factory restore.
Once you do this you have nothing to lose trying the "Windows Repair" option by booting from a "System Repair" CD. You make one of these CDs/DVDs by going into Backup and Restore Screen and selecting the option on the left. Try running the repair up to 3 times.
Not knowing what Windows file was deleted this repair option may not work and prevent you even going into safe mode. In that case it's factory restore time.
My System SpecsSystem Spec
06 Dec 2011   #7
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

What happens when you boot normally? Describe as detailed as you can.

Is it crashing? Does it display a blue screen of death?

Reboot in "Safe Mode with Command Prompt" when logged in enter:
sfc/scannow

please post results. When command has finished press ctrl-alt-del and shutdown. Any corrupt files? Are they fixable?
SFC /SCANNOW Command - System File Checker

Even from safe mode you can try a clean boot Troubleshoot Application Conflicts by Performing a Clean Startup

Does the system start in clean boot mode?
My System SpecsSystem Spec
06 Dec 2011   #8
mjf

Windows 7x64 Home Premium SP1
 
 

The other thing you can try is a Repair install if you have access to a Windows 7 retail installation DVD (not the OEM factory restore DVDs).
Repair Install
My System SpecsSystem Spec
08 Dec 2011   #9
william lee

windows 7 home premium
 
 

i bought an external drive to backup my files, but when i plug it in usb port the computer recognizes it in system tray but it doesn't show up in explore.of course i am doing this in safe mode with networking, the only way i can boot up. what now?
My System SpecsSystem Spec
08 Dec 2011   #10
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Can't you boot in "safe mode with command prompt"? I asked you to post some results!!
My System SpecsSystem Spec
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 recover start windows normally mode




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