|14 Dec 2011||#1|
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System restore -- similar/different from XP?
I have some questions about safe mode and system restore under Windows 7. I have only used them with XP before.
I'm going to be helping a friend over the phone with his HP Pavillion with Windows 7. Something happened recently--the system got corrupted. He tells me that he can't run system restore because he gets a message that says he needs to shut down the antivirus, but he can't find or shut down the antivirus (said that got corrupted). I think it's Avast. He also tried to delete the Avast executable from Program Files, obviously not a good thing to do, and said that led to more problems.
Also he says he gets lot of messages telling him he must be administrator, but he doesn't know how to be administrator.
I'm sorry this information is kind of vague, but it's the best I could get from him via email.
My plan is to help him boot into safe mode and then run system restore from there. My questions are:
|My System Specs|
|15 Dec 2011||#2|
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1: Yes, Press F8 to boot to Safe Mode.
2: Administrator wont be listed. If you want to perform system restore, logon to Safe mode with networking and once the PC is booted, in the command prompt, type rstrui.exe and press Enter to launch system restore.
3: System restore is even better than that of XP. Because I remembered, sometimes system restore used to fail on XP but it has never failled on Windows 7, at least for me.
4: Your documents will be intact.
Hope this helps,
|My System Specs|
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