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Windows 7: Computer won't run any programs and system restore keeps failing


24 Dec 2011   #1

Windows 7 x64
 
 
Computer won't run any programs and system restore keeps failing

I'm writing this from a different computer because I can't even get onto the internet on mine.

Pretty much all programs fail to run. When I double-click on the icon, I get the usual spinning "loading" circle and then nothing happens.

When I try to open straight from a saved file, I get an error message.

For example, whenever I try to open a word doc, I get this error message: "There was a problem sending the command to the program."

Symantec Endpoint Protection has been turned off and every time I go to the Action Center to turn it back on, nothing happens. I get the usual message that asks if I want to allow the change and when I click "allow," nothing changes.

I've done several system restores, even in Safe Mode, and they have all failed. System repairs have all failed too. Obviously, virus scans are out of the question and Windows Defender (one of the programs that actually will run) keeps telling me that there is no malicious software to be found on my system.

This all started yesterday afternoon. I was running Firefox as usual and had a word document open that I was typing in. I walked away from my laptop and when I came back, there were three pop-ups on the screen from a virus that I had just managed to get rid of several days before. I closed them out and was preparing to run Malwarebytes when my computer shut itself down suddenly.

There haven't been any pop-ups or anything that would indicate that this is a virus. However, I tried the same fix that I used to remove the virus the first time (copying the Malwarebyes file 'mbam.exe' to the desktop and naming it as 'mbam.COM' so that it will open) but even that does not work. I've tried the regedit fix that I've found in forums here but that didn't work either.

I really am completely at a loss as to what is going on. I've got a ton of work that needs doing and my computer is pretty much shot. I don't have the disk necessary to reimage my computer from scratch so that's out.

Any ideas?


My System SpecsSystem Spec
.

24 Dec 2011   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

what do you mean by "system repairs" fail? and system restore fails? Give error message please of failure
My System SpecsSystem Spec
24 Dec 2011   #3

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

doubleclick on c:\windows\notepad.exe . that works?
Do shortcuts to (some) exe-files work?
My System SpecsSystem Spec
.


24 Dec 2011   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by FreestoneDallas View Post
I walked away from my laptop and when I came back, there were three pop-ups on the screen from a virus that I had just managed to get rid of several days before. I closed them out and was preparing to run Malwarebytes when my computer shut itself down suddenly.
The virus is still there, otherwise you don't get the popup
My System SpecsSystem Spec
24 Dec 2011   #5

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
what do you mean by "system repairs" fail? and system restore fails? Give error message please of failure
Sorry, I meant to say "Start-up Repairs." It runs all the way through but the problem persists.

When System Restore fails, it says that it has failed to import one of my files from the restore point and so nothing was changed.
My System SpecsSystem Spec
24 Dec 2011   #6

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
doubleclick on c:\windows\notepad.exe . that works?
Do shortcuts to (some) exe-files work?
That one opened.
My System SpecsSystem Spec
24 Dec 2011   #7

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

My System SpecsSystem Spec
24 Dec 2011   #8

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by FreestoneDallas View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
what do you mean by "system repairs" fail? and system restore fails? Give error message please of failure
Sorry, I meant to say "Start-up Repairs." It runs all the way through but the problem persists.

When System Restore fails, it says that it has failed to import one of my files from the restore point and so nothing was changed.
So you ran "startup repair" and it found no errors
You also ran "system restore" but it fails?? Or it runs fine but doesn't fix the problem?
My System SpecsSystem Spec
24 Dec 2011   #9

Windows 7 x64
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Quote   Quote: Originally Posted by FreestoneDallas View Post
Quote   Quote: Originally Posted by Kaktussoft View Post
what do you mean by "system repairs" fail? and system restore fails? Give error message please of failure
Sorry, I meant to say "Start-up Repairs." It runs all the way through but the problem persists.

When System Restore fails, it says that it has failed to import one of my files from the restore point and so nothing was changed.
So you ran "startup repair" and it found no errors
You also ran "system restore" but it fails?? Or it runs fine but doesn't fix the problem?
Start-up repair runs automatically when I open in Safe Mode. Then it 'fixes' whatever is wrong and restarts Windows. But nothing is actually fixed. And when I do System Restore, it runs and then when it restarts, it gives me the error message that says that it failed to restore.
My System SpecsSystem Spec
24 Dec 2011   #10

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Do you have a "repair disk" or "Windows 7 installation dvd? If so boot from dvd and enter recovery environment. Then select "command prompt" then:

Code:
BOOTSECT  /NT60  C: /FORCE /MBR


Command succeeded succesfully?
Now reboot normally.
My System SpecsSystem Spec
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 Computer won't run any programs and system restore keeps failing




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