New
#1
backing up my files and taking my laptop back to factory condition
hi guys, i am new to this and am not normally stumped. i have taken many computers back to factory condition and never had any problems. this time, after backing up all my files to disc (15), in total, i have taken this HP laptop back to factory condition. there is no problem there. the restore is fine but i cant seem to load the discs i created. i have turned off the laptop completely, as directed and started it again with the alt f10 keys, which should automatically load my back up but nothing is happening and if i try to open the discs on their own, i get an error message saying that the path isn't there. what am i doing wrong and can some-body assist me please. i have already re-installed my various purchased software but it is the photos and personal files that i particularly want to get back. i am in your hands guys, i have my own photos safely in a box but these photos belonged to someone else and i have a feeling she is not going to be very happy about this. i will wait patiently for any assistance or guidance you may be able to give me. cheers, cathy