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Windows 7: Acronis True Image 2011 corrupted Win7 Back up and Restore function

15 Feb 2012   #1
truckinguy

Win7 64 Bit
 
 
Acronis True Image 2011 corrupted Win7 Back up and Restore function

I uninstalled Acronis TI 2011 from my pc and now Win7's Backup and Restore in control panel won't work. I reinstalled Acronis then selected Revert to Win7 system image restore create option. Which it did. Then I removed Acronis and restarted. After all that the tab in control panel labeled Back up and restore still won't open with out Acronis installed.
How do I fix this so it was like it was before I bought and installed Acronis TI ?


My System SpecsSystem Spec
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15 Feb 2012   #2
Brds7t7

Windows 7 Professional x64
 
 

Hi Truckinguy, I had the same problem with mine when I removed it. It's a well known issue with Acronis. Did you create a system image while you had Acronis installed? If so you can restore the image, then before you attempt to remove Acronis re-enable the option to integrate Acronis into the Back & Restore Center then uninstall it. That worked for me anyway.

If you didn't create a system image there is an article I found. The bottom of the page tells you about the Backup Control panel issue.

Beware of Acronis "Leftovers" Issues - Wilders Security Forums


But it does involve editing the registry. Which I would only recommend if you know what you're doing, as you could end up doing more damage.
My System SpecsSystem Spec
15 Feb 2012   #3
truckinguy

Win7 64 Bit
 
 

Not quite sure what you mean..
I see though there is an issue. I tried Acronis clean up tool but that didn't work. I am not sure about regristry changing. I'm handy with a pc and can follow directions but I can't seem to find a step by step how to get rid of Acronis control and free up my Win7 Back up Restore function. I do have a current system image that I know I can use to get back on track if I screw up trying.
Acronis wants $10 for support per incident. I don't know if they can make it easy for me to do it. Funny they make this problem and want money to fix it? I don't want Acronis in my pc anymore.
My System SpecsSystem Spec
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15 Feb 2012   #4
Brds7t7

Windows 7 Professional x64
 
 

Did you have a Windows (Not Acronis) System Image created while Acronis was installed? If yes then you need to revert back to that so that Acronis is installed again.
Then there is an option in the Acronis settings menu which says "Reintegrate Acronis into the windows backup and restore control panel" or something along those lines. You need to select that option and then uninstall Acronis.

Yes I know it's bad when they want to charge you for an issue which they caused in the first place.

I don't use Acronis and won't again. I use both Windows System Images and Macrium Reflect Free version and had no problems with either.
My System SpecsSystem Spec
15 Feb 2012   #5
truckinguy

Win7 64 Bit
 
 

Can't I just install Acronis again then select to have Acronis run the system image function? The images I have all are with Acronis installed so I'm stuck short of a total reinstall of win 7 which I can not or don't want to do. But I do have a spare cloned drive of my system (still with Acronis on it) so my only option is to try to change the regristery? If I payed Acronis would they walk me thru the steps of changing the regristery?
My System SpecsSystem Spec
15 Feb 2012   #6
truckinguy

Win7 64 Bit
 
 

My System SpecsSystem Spec
15 Feb 2012   #7
Brds7t7

Windows 7 Professional x64
 
 

That's great. Glad to hear you got it fixed!

Apparently the problem still happens in the 2012 version. Thats why I won't use their products again.
My System SpecsSystem Spec
16 Feb 2012   #8
truckinguy

Win7 64 Bit
 
 

I still have a problem. No Acronis but I can't restore an Win7 Image. I can make one but it won't restore it like I use to be able to do before Acronis. A black screen comes up claiming why it can't do it.
My System SpecsSystem Spec
16 Feb 2012   #9
Brds7t7

Windows 7 Professional x64
 
 

What does the black screen say? Can you post a screenshot of the issue? Maybe take a photo by camera?
My System SpecsSystem Spec
16 Feb 2012   #10
truckinguy

Win7 64 Bit
 
 

I'm cloneing for now to a 2hdd that's in my Dell media bay until I have more time to take screenshots and set up the disk for imageing not cloneing.
My System SpecsSystem Spec
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 Acronis True Image 2011 corrupted Win7 Back up and Restore function




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