|24 Feb 2012||#1|
Dell N5030:W7 wont start. Dell logo + black screen. Factory reset how?
Dell N5030: W7 wont start. Dell logo > black screen. How to restore?
Please could you advise me. My friend has asked me to help with her Dell N5030 Inspiron laptop. She has had it for about just over a year now. Dual-core Pentium, 4GB RAM, W7 64bit. She is not computer savvy and I dont know how shes managed to do this but heres the problem:
1. You press the power button
2. The Dell logo appears along with the F2 & F12 options for Setup & Boot Options
3. This is followed by a black screen with a blinking cursor in the upper left. Thats it.
All this happens in the space of 6 seconds (power-up to black screen). Nothing else happens, no Windows logo screen, no Microsoft logo, nothing. Screen stays black with the cursor and the laptop instantly turns off when I press the power button.
My friend was desperate because she had over 740 family photos and some important documents she didnt want to lose. I was able to recover all of those using a Linux Mint live CD so at least shes all smiles for that
Using Mint made me realize that the hardware was working perfectly. The hard drive was good, no mem faults and of course the optical drive was fine. So its something with Windows 7.
Also while using Mint I could clearly see the Dell Recovery Partition. The problem is I dont know how to get the Inspiron to fire it up - because I cannot even get into Safe Mode where the "Repair your computer" option is.
When I pressed F12 all that comes up is an option to tweak the boot order and a diagnostics option. I ran the latter and it found no hardware faults at all. I wasnt surprised.
I tried the usual tricks for trying to get it to begin the factory reset. Stuff like: CTRL +F11, hold F5 down and then press power button, keep 0 pressed and then press power button. All of these do the same thing - they just start the Diagnostic Tests!
My friend says Dell did not provide a Restore DVD because they told her "it was all on the hard drive". But they assumed that the user would be able to get to the Advanced Boot Options screen - which is not happening.
Pressing F8 results in the Insipiron once again running its diagnostics. Safe Mode is not working.
How do I get this laptop to begin the factory reset? Thanks very much for any help you can give
|My System Specs|
|24 Feb 2012||#3|
Thanks for the reply but unfortunately - the F8 screen does not appear. Jabbing F8 while the laptop is powering up only results in the diagnostics tests starting again.
A very odd and clunky system, its like the Dell people did not forsee the problem where the F8 options screen does not even appear!
|My System Specs|
|21 Jun 2012||#4|
Hi Katana DV20,
This is Makarand P from Dell Technical support. Looking at the problem, it certainly looks like the Windows 7 operating system is corrupted. So the only option you have is to re-install the Windows 7 through a disk, wherein, do not re-format (you would be performing a parallel installation of operating system). Once it boots up and you are able to log onto windows, if there is anything else to back up, back it up on an external hard drive and re-install the windows 7 but after reformatting the hard drive. This would ensure a clean installation of windows 7. Also ensuring the problem doesn't happen again, hence a clean installation is required. Does sound like a lot of work but that's the only way forward.
Kindly revert back for any further clarifications.
Dell- Makarand P
Dell Social Media and Communities Professional.
|My System Specs|
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