Windows 7: Windows 7 Home Premium has crashed

My husband's laptop crashed last night. Just got lots of letters and then the words crashed and now all he gets is a blue screen. Put in a restore boot disk but nothing happens with that either. If I yank the battery and restart I do get the restart windows asking if I want to start normally or do the restore, but then regardless of what we choose, still get only the blue screen.



Any suggestions?

Other members may help you if you post chrash dump using this tutorial http://www.sevenforums.com/crashes-d...tructions.html

cos from your post is not quite obvious what is the real problem

kind regards!

How appropriately titled - LOL. Thank you.

Just to be sure I understand, you can't get Windows to load at all? If that is the case, it might be a hardware failure. My guess would be ram or harddrive.

I did get it Petey. Thank you for checking. The computer appears to be doing something now. Maybe it just takes some time, if not, I'm going to call the local repair guy who comes to your home and fixes it.

There are people on this forum who may be able to save you the cost !


Please give your computer brand and more details of the problem. Some laptops have a system recovery by pressing F8 or F10. Let us know.

Try this: System Recovery Options[2]=Performance%20Maintenance

and click the tutorials at top of page for other troubleshooting methods.