Windows 7: Windows 7 backup won't start (64 bit home premium)

I can't get windows backup to start, i'm clicking on the backup your computer icon in the start menu but nothing is happening. I have also tried clicking on backup from within the getting started menu but still nothing . I have tried rebooting with only the microsoft services active and ran a scan with sfc /scannow but i still can't get it to work.Can anyone help me ?

Hello Nuttzo, and welcome to Seven Forums.

How does it work directly through the Control Panel?

Backup User and System Files

If it works, then you may need to create a new backup shortcut to use in the Start Menu.

nuttzo32 , have you ever had Acronis True Image Home installed on your pc at all? There is an issue where backup won't start after it's been uninstalled.

broken backup in control panel win7 64b after uninstall acronis 12plus

Beware of Acronis "Leftovers" Issues - Wilders Security Forums

Thanks Burdus, yes i did have Acronis True Image previously installed and all i had to do to fix it was to use the acronis 2012 removal tool here http://download.acronis.com/ATIH_CleanUp_2012.exe
and then changed the value of these 2 keys as described in the wilders security article you linked

[HKEY_CLASSES_ROOT\CLSID\{B98A2BEA-7D42-4558-8BD1-832F41BAC6FD}\Instance\InitPropertyBag]
ResourceID = 14 (as hexadecimal value or 20 as decimal value)
ResourceDLL = %SystemRoot%\System32\sdcpl.dll (as REG_EXPAND_SZ value)

Glad you got it sorted. I had the same problem with the 2011 version. Surprised they haven't fixed the issue yet.