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Windows 7: Data Safe Back Up Runtime error


27 Apr 2012   #1

Windows 7 Home Premium
 
 
Data Safe Back Up Runtime error

Of course I will be posting in Dell's forums also, I could use some direction. I have Windows 7 Home Premium. New, will use warranty if needed. I have encountered runtime error for Data Safe back up. "Data Safe Local Back Up\Components\DSUpdate\DSUpdate.exe" "abnormal program termination."

Dell Community suggested going to the folder, double clk the DSUpdate.exe and follow the prompts to update, but I get the above error when doing so. Another option was to create recovery media to work around the problem, but I did that upon initial set up of the pc.

Any other ideas?

My System SpecsSystem Spec
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27 Apr 2012   #2

Windows 7 Home Premium
 
 

Also, there were no error numbers or codes listed with the error message. Simply stated as above. Thanks.
My System SpecsSystem Spec
29 Apr 2012   #3
TJG

Windows 7 Home Premium 32bits
 
 

Hello Clark Kent and welcome to SevenForums.
Is the computer connected to internet? Sounds like it's not connecting to DSUpdate site.
TJG
My System SpecsSystem Spec
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29 Apr 2012   #4

Windows 7 Home Premium
 
 

It is connected to the internet. All other functions seem to work normally. The window displaying the error was just on the screen one day, and I continue to go to the file as suggested, getting the same error message when trying to open it to follow the prompts.
My System SpecsSystem Spec
Reply

 Data Safe Back Up Runtime error




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