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Windows 7: windows 7 home premium multi-colored swipe error

29 Apr 2012   #1

windows 7 home premium
windows 7 home premium multi-colored swipe error

I have a dell inspiron notebook less then one year old. Every time I attempt to start up it suggest start-up repair or start normally. If I choose start normally it begins to load with the microsoft symbol when all of the sudden a multi-colored streak runs across the top half inch of the screen and it freezes for good. I have used startup repair and the computer is unable to automatically repair it, I have tried to reboot from an image of the computer and the same error happens at start-up. I have even gone as far as restoring the factory settings but there is nothing that will prevent that little streak from showing up and freezing my computer mid start up. Any help would be great. thank you guys

My System SpecsSystem Spec

29 Apr 2012   #2

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

Considering that you restored your laptop, I'm willing to consider a hardware issue. Does the drive LED continue to show activity, or does that freeze as well?
My System SpecsSystem Spec

 windows 7 home premium multi-colored swipe error

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