Acer Aspire Alt+F10 Failure - "ERROR: failed to copy napp7.exe to ram"

isohix said:

Hey guys. Recently my computer's been having an infinite reboot issue, so I looked on various websites on how to fix said problem. Each website I went to directed me towards the alt + F10 method, but whenever I try to use this method it says "Please wait a moment..." for about 10 - 20 minutes then gives me an error report saying "ERROR: failed to copy napp7.exe to ram."

So far I've...
Tried to reset my CMOS to default, did not work.
Tried to go to Advanced Boot Options, laptop just kept restarting.
Tried to see if my D2D recovery was enabled in BIOS, it was.
Tried to use alt+F10, did not work.

I really don't have the time or money at the moment to buy a recovery disk (hopefully it can be voided), so I was wondering if
a.) Anyone had another troubleshooting tip.
or
b.) If anyone knew how to fix the alt+f10 method I tried.

Thanks in advance.

It looks like your recovery partition is corrupted. You never want to rely on the recovery partition, because if your hard drive fails, the recovery partition goes down with it. The erecovery manager should've prompted you to make the recovery discs when you first started up the computer. It doesn't cost any money to make them. Since you don't havbe erecovery discs, it looks like you are going to have to clean install Windows 7 (which I prefer because it doesn't have all of the bloatware that you would have if you ran erecovery) To clean install Windows 7 on your computer, please follow this tutorial and post back with any questions: Clean Reinstall - Factory OEM Windows 7

isohix said:

windude99 said:

isohix said:

Hey guys. Recently my computer's been having an infinite reboot issue, so I looked on various websites on how to fix said problem. Each website I went to directed me towards the alt + F10 method, but whenever I try to use this method it says "Please wait a moment..." for about 10 - 20 minutes then gives me an error report saying "ERROR: failed to copy napp7.exe to ram."

So far I've...
Tried to reset my CMOS to default, did not work.
Tried to go to Advanced Boot Options, laptop just kept restarting.
Tried to see if my D2D recovery was enabled in BIOS, it was.
Tried to use alt+F10, did not work.

I really don't have the time or money at the moment to buy a recovery disk (hopefully it can be voided), so I was wondering if
a.) Anyone had another troubleshooting tip.
or
b.) If anyone knew how to fix the alt+f10 method I tried.

Thanks in advance.

It looks like your recovery partition is corrupted. You never want to rely on the recovery partition, because if your hard drive fails, the recovery partition goes down with it. The erecovery manager should've prompted you to make the recovery discs when you first started up the computer. It doesn't cost any money to make them. Since you don't havbe erecovery discs, it looks like you are going to have to clean install Windows 7 (which I prefer because it doesn't have all of the bloatware that you would have if you ran erecovery) To clean install Windows 7 on your computer, please follow this tutorial and post back with any questions: Clean Reinstall - Factory OEM Windows 7

Thanks for the swift reply. Unfortunately, I don't have the means to burn a disk at the moment. The only way I'm on this forum is because I have a smart phone, heh, don't think there's any place to put a disk in one these things. Thanks for the help anyways, I'm pretty close to just saying "**** it," throw my laptop out the window, and never buy from Acer again. All this frusteration for a laptop is just pointless.

I have an Acer and it's been perfectly reliable for 2 years now. I would never trust those recovery partitions from Acer, HP, Compaq, Dell, Lenovo etc. That's several of the laptop brands. Moist laptop brands use these partitions. That's why i just reinstall Windows when I get a new computer (but before that I make the recovery discs) If you put something like Ubuntu on it or were fooling with partititons, that would cause this type of error. If you have a friend with a Windows 7 installation disc that matches your product key, then use that.

I cannot imagine not having an external USB HDD even if it is only a 500GB portable.
You always need to do backups including images. If you use for example free Macrium Reflect you can make an image of your recovery partition early on and easily reimage it to the existing internal HDD or a new HDD. I have done this without any problems.
I have an old ACER Aspire I recased and honestly had no problems cleaning up the non wanted OEM stuff.

But isohix in your situation it sounds like you may as well do a clean install. If you go to "My Digital Life" you will find the ISO that matches your current OS version. After that make regular images and you'll probably never need to clean install again.