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Windows 7: I did a restore and now I cant find my files or pictures

07 Jun 2012   #1
joyadvtr

windows 7
 
 
I did a restore and now I cant find my files or pictures

I did a system restore as I had a virus. Now I can't find, my excel or word files, my pictures, nor my favourites. My word and XL software is Ok.

Where do I find them what file do I look in ?

I am not a tech geek, but do know my way around my computer.

Your help is appreciated


My System SpecsSystem Spec
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07 Jun 2012   #2
windude99

Windows 7 Professional x64 Service Pack 1
 
 

Quote   Quote: Originally Posted by joyadvtr View Post
I did a system restore as I had a virus. Now I can't find, my excel or word files, my pictures, nor my favourites. My word and XL software is Ok.

Where do I find them what file do I look in ?

I am not a tech geek, but do know my way around my computer.

Your help is appreciated
You can undo the restore and try to remove the virus. Open up System Restore and select Undo Restore. Then, when it is done, run a virus scan with Malwarebytes: Malwarebytes Anti-Malware - CNET Download.com
My System SpecsSystem Spec
07 Jun 2012   #3
joyadvtr

windows 7
 
 
txs

Ok thanks I will try that .
My System SpecsSystem Spec
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07 Jun 2012   #4
kado897

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Strange. System Restore doesn't delete user files. Are you sure the virus didn't get them?
My System SpecsSystem Spec
07 Jun 2012   #5
joyadvtr

windows 7
 
 

When I open WORD I can still see some of my files in the recently viewed option.
I opened and resaved some of them
Also when I went to bookmark a favourite it said I already had that bookmark saved.
So it is really weird

Although the virus could have got them, the warning I had said the virus was going to attack my hard drive.

I have McAfee installed so I guess the virus blew thru it.
My System SpecsSystem Spec
07 Jun 2012   #6
kado897

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Are you sure the files have not been set to hidden somehow? They are obviously still there if you can access them as you describe.
My System SpecsSystem Spec
09 Jun 2012   #7
joyadvtr

windows 7
 
 

I tried to undo the restore but it will only show dates back to June 4 I need to go back to May 30/12. I don't know what other alternatives I have. I guess I just have to live with the fact that I lost my files and favourites. I appreciated your input.
My System SpecsSystem Spec
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 I did a restore and now I cant find my files or pictures




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