Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Acer Aspire Alt+F10 Failure - "ERROR: failed to copy napp7.exe to ram"

08 Jun 2012   #1
isohix

Windows 7 Home Premium 64 bit
 
 
Acer Aspire Alt+F10 Failure - "ERROR: failed to copy napp7.exe to ram"

Hey guys. Recently my computer's been having an infinite reboot issue, so I looked on various websites on how to fix said problem. Each website I went to directed me towards the alt + F10 method, but whenever I try to use this method it says "Please wait a moment..." for about 10 - 20 minutes then gives me an error report saying "ERROR: failed to copy napp7.exe to ram."

So far I've...
Tried to reset my CMOS to default, did not work.
Tried to go to Advanced Boot Options, laptop just kept restarting.
Tried to see if my D2D recovery was enabled in BIOS, it was.
Tried to use alt+F10, did not work.

I really don't have the time or money at the moment to buy a recovery disk (hopefully it can be voided), so I was wondering if
a.) Anyone had another troubleshooting tip.
or
b.) If anyone knew how to fix the alt+f10 method I tried.

Thanks in advance.


My System SpecsSystem Spec
.
08 Jun 2012   #2
windude99

Windows 7 Professional x64 Service Pack 1
 
 

Quote   Quote: Originally Posted by isohix View Post
Hey guys. Recently my computer's been having an infinite reboot issue, so I looked on various websites on how to fix said problem. Each website I went to directed me towards the alt + F10 method, but whenever I try to use this method it says "Please wait a moment..." for about 10 - 20 minutes then gives me an error report saying "ERROR: failed to copy napp7.exe to ram."

So far I've...
Tried to reset my CMOS to default, did not work.
Tried to go to Advanced Boot Options, laptop just kept restarting.
Tried to see if my D2D recovery was enabled in BIOS, it was.
Tried to use alt+F10, did not work.

I really don't have the time or money at the moment to buy a recovery disk (hopefully it can be voided), so I was wondering if
a.) Anyone had another troubleshooting tip.
or
b.) If anyone knew how to fix the alt+f10 method I tried.

Thanks in advance.
It looks like your recovery partition is corrupted. You never want to rely on the recovery partition, because if your hard drive fails, the recovery partition goes down with it. The erecovery manager should've prompted you to make the recovery discs when you first started up the computer. It doesn't cost any money to make them. Since you don't havbe erecovery discs, it looks like you are going to have to clean install Windows 7 (which I prefer because it doesn't have all of the bloatware that you would have if you ran erecovery) To clean install Windows 7 on your computer, please follow this tutorial and post back with any questions: Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
08 Jun 2012   #3
isohix

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by windude99 View Post
Quote   Quote: Originally Posted by isohix View Post
Hey guys. Recently my computer's been having an infinite reboot issue, so I looked on various websites on how to fix said problem. Each website I went to directed me towards the alt + F10 method, but whenever I try to use this method it says "Please wait a moment..." for about 10 - 20 minutes then gives me an error report saying "ERROR: failed to copy napp7.exe to ram."

So far I've...
Tried to reset my CMOS to default, did not work.
Tried to go to Advanced Boot Options, laptop just kept restarting.
Tried to see if my D2D recovery was enabled in BIOS, it was.
Tried to use alt+F10, did not work.

I really don't have the time or money at the moment to buy a recovery disk (hopefully it can be voided), so I was wondering if
a.) Anyone had another troubleshooting tip.
or
b.) If anyone knew how to fix the alt+f10 method I tried.

Thanks in advance.
It looks like your recovery partition is corrupted. You never want to rely on the recovery partition, because if your hard drive fails, the recovery partition goes down with it. The erecovery manager should've prompted you to make the recovery discs when you first started up the computer. It doesn't cost any money to make them. Since you don't havbe erecovery discs, it looks like you are going to have to clean install Windows 7 (which I prefer because it doesn't have all of the bloatware that you would have if you ran erecovery) To clean install Windows 7 on your computer, please follow this tutorial and post back with any questions: Clean Reinstall - Factory OEM Windows 7
Thanks for the swift reply. Unfortunately, I don't have the means to burn a disk at the moment. The only way I'm on this forum is because I have a smart phone, heh, don't think there's any place to put a disk in one these things. Thanks for the help anyways, I'm pretty close to just saying "**** it," throw my laptop out the window, and never buy from Acer again. All this frusteration for a laptop is just pointless.
My System SpecsSystem Spec
.

08 Jun 2012   #4
windude99

Windows 7 Professional x64 Service Pack 1
 
 

Quote   Quote: Originally Posted by isohix View Post
Quote   Quote: Originally Posted by windude99 View Post
Quote   Quote: Originally Posted by isohix View Post
Hey guys. Recently my computer's been having an infinite reboot issue, so I looked on various websites on how to fix said problem. Each website I went to directed me towards the alt + F10 method, but whenever I try to use this method it says "Please wait a moment..." for about 10 - 20 minutes then gives me an error report saying "ERROR: failed to copy napp7.exe to ram."

So far I've...
Tried to reset my CMOS to default, did not work.
Tried to go to Advanced Boot Options, laptop just kept restarting.
Tried to see if my D2D recovery was enabled in BIOS, it was.
Tried to use alt+F10, did not work.

I really don't have the time or money at the moment to buy a recovery disk (hopefully it can be voided), so I was wondering if
a.) Anyone had another troubleshooting tip.
or
b.) If anyone knew how to fix the alt+f10 method I tried.

Thanks in advance.
It looks like your recovery partition is corrupted. You never want to rely on the recovery partition, because if your hard drive fails, the recovery partition goes down with it. The erecovery manager should've prompted you to make the recovery discs when you first started up the computer. It doesn't cost any money to make them. Since you don't havbe erecovery discs, it looks like you are going to have to clean install Windows 7 (which I prefer because it doesn't have all of the bloatware that you would have if you ran erecovery) To clean install Windows 7 on your computer, please follow this tutorial and post back with any questions: Clean Reinstall - Factory OEM Windows 7
Thanks for the swift reply. Unfortunately, I don't have the means to burn a disk at the moment. The only way I'm on this forum is because I have a smart phone, heh, don't think there's any place to put a disk in one these things. Thanks for the help anyways, I'm pretty close to just saying "**** it," throw my laptop out the window, and never buy from Acer again. All this frusteration for a laptop is just pointless.
I have an Acer and it's been perfectly reliable for 2 years now. I would never trust those recovery partitions from Acer, HP, Compaq, Dell, Lenovo etc. That's several of the laptop brands. Moist laptop brands use these partitions. That's why i just reinstall Windows when I get a new computer (but before that I make the recovery discs) If you put something like Ubuntu on it or were fooling with partititons, that would cause this type of error. If you have a friend with a Windows 7 installation disc that matches your product key, then use that.
My System SpecsSystem Spec
08 Jun 2012   #5
Katanyavich

Windows 7 Home Premium 64-bit
 
 

Well, I wouldn't do that (chuck it out the window), because it's not actually Acer's fault.

If your machine doesn't have an optical drive, you can copy the installation disk to a USB stick and install from there.

I did this when the recovery partition on the AS5735 went pear-shaped and the disk wouldn't boot, and ended up with a much leaner, faster machine because it wasn't choked with OEM junk.
My System SpecsSystem Spec
08 Jun 2012   #6
mjf

Windows 7x64 Home Premium SP1
 
 

I cannot imagine not having an external USB HDD even if it is only a 500GB portable.
You always need to do backups including images. If you use for example free Macrium Reflect you can make an image of your recovery partition early on and easily reimage it to the existing internal HDD or a new HDD. I have done this without any problems.
I have an old ACER Aspire I recased and honestly had no problems cleaning up the non wanted OEM stuff.

But isohix in your situation it sounds like you may as well do a clean install. If you go to "My Digital Life" you will find the ISO that matches your current OS version. After that make regular images and you'll probably never need to clean install again.
My System SpecsSystem Spec
Reply

 Acer Aspire Alt+F10 Failure - "ERROR: failed to copy napp7.exe to ram"




Thread Tools




Similar help and support threads
Thread Forum
Acer Aspire - Windows 7 reinstallation stuck on "Setup is starting"
Hi all, I am trying to reinstall Windows 7 on my notebook (Acer Aspire 5742-7645) from the DVD. I get as far as this screen: http://www.buildeasypc.com/pics/windows_7/windows7_3.jpg When I click "Install now," the screen says "Setup is starting..." and then never moves on. I have gone into BIOS...
Hardware & Devices
Acer Aspire 5349-2899 locked "Setup is installing services"
http://cssimg.designermediacdn.com/images/styles/window7/editor/separator.gifMy grandkids destroyed their computer. Don't know what they did but getting "setup is starting services" and it's frozen. Am not able to get past it. Did try one suggestion: On the same error screen press SHIFT+F10 and...
Installation & Setup
Synaptic touchpad can't kill "Tap to Click" - Acer Aspire 5741
I just had to replace the top cover, including touchpad, on an Acer 5741 running Windows 7 64 Home Premium. The cover appears identical to the old one, and everything works, but the symantics touchpad software doesn't recognize the touchpad as a touchpad; it shows as a "wheel mouse on PS/2...
Drivers
Acer Aspire D257-13450 Fan "Out of Control"
A friend of mine purchased this computer from a Wal-Mart about a year ago. I have noticed that ever since re-installing windows onto this computer, the fan speed is running at (what seems like) 200% all the time. No matter what. I installed a program called Speed Fan and it does not register a fan...
Performance & Maintenance
Acer Aspire 1410's trackpad "killed itself" :s
Guys, three days ago I was using an Acer Aspire 1410 notebook until I mistakenly pressed the disable trackpad key on the keyboard for the one which turns off the display. I have hit on that key previously various times, but for the first time it permanently disabled the trackpad on the little pc....
Hardware & Devices
Acer Aspire 3690 w/ Conexant: "No Audio Output Device is installed"
Greetings and salutations. I recently upgraded an Acer Aspire 3690 to Windows 7 (32bit) and everything went well, almost. See, for life of me I can't get audio to work. (That old chestnut.) The speaker icon in the notification area displays the white cross/red circle and informs me that "No...
Sound & Audio


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 00:06.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App