| Windows 7: Acer Aspire Alt+F10 Failure - "ERROR: failed to copy napp7.exe to ram" |
08 Jun 2012
|
#1 | | Windows 7 Home Premium 64 bit |
Acer Aspire Alt+F10 Failure - "ERROR: failed to copy napp7.exe to ram" Hey guys. Recently my computer's been having an infinite reboot issue, so I looked on various websites on how to fix said problem. Each website I went to directed me towards the alt + F10 method, but whenever I try to use this method it says "Please wait a moment..." for about 10 - 20 minutes then gives me an error report saying "ERROR: failed to copy napp7.exe to ram."
So far I've...
Tried to reset my CMOS to default, did not work.
Tried to go to Advanced Boot Options, laptop just kept restarting.
Tried to see if my D2D recovery was enabled in BIOS, it was.
Tried to use alt+F10, did not work.
I really don't have the time or money at the moment to buy a recovery disk (hopefully it can be voided), so I was wondering if
a.) Anyone had another troubleshooting tip.
or
b.) If anyone knew how to fix the alt+f10 method I tried.
Thanks in advance. | My System Specs |
| OS Windows 7 Home Premium 64 bit |
08 Jun 2012
|
#2 | | Windows 7 Professional x64 Service Pack 1 USA |

Quote: Originally Posted by isohix Hey guys. Recently my computer's been having an infinite reboot issue, so I looked on various websites on how to fix said problem. Each website I went to directed me towards the alt + F10 method, but whenever I try to use this method it says "Please wait a moment..." for about 10 - 20 minutes then gives me an error report saying "ERROR: failed to copy napp7.exe to ram."
So far I've...
Tried to reset my CMOS to default, did not work.
Tried to go to Advanced Boot Options, laptop just kept restarting.
Tried to see if my D2D recovery was enabled in BIOS, it was.
Tried to use alt+F10, did not work.
I really don't have the time or money at the moment to buy a recovery disk (hopefully it can be voided), so I was wondering if
a.) Anyone had another troubleshooting tip.
or
b.) If anyone knew how to fix the alt+f10 method I tried.
Thanks in advance. It looks like your recovery partition is corrupted. You never want to rely on the recovery partition, because if your hard drive fails, the recovery partition goes down with it. The erecovery manager should've prompted you to make the recovery discs when you first started up the computer. It doesn't cost any money to make them. Since you don't havbe erecovery discs, it looks like you are going to have to clean install Windows 7 (which I prefer because it doesn't have all of the bloatware that you would have if you ran erecovery) To clean install Windows 7 on your computer, please follow this tutorial and post back with any questions: Clean Reinstall - Factory OEM Windows 7 | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number HP Pavilion P7-1010 OS Windows 7 Professional x64 Service Pack 1 CPU AMD Athlon X4 645 Motherboard Foxxcon N-Alvorix RS880 Memory 6GB DDR3 1066 Graphics Card Sapphire Radeon HD 5670 512MB Sound Card Realtek Integrated Audio Monitor(s) Displays HP 2011x Screen Resolution 1600x900 Keyboard HP OEM- Made by Chicony Mouse HP OEM- Made by Logitech PSU Seasonic S12 II Bronze 380 Watt Case HP OEM Cooling Coolermaster Heatsink, AVC Case Fan Hard Drives 1. Crucial M4 128GB SSD
2. 1TB Seagate Barracuda 7200.12 RPM
3. 1TB Western Digital Caviar Green 5400RPM Internet Speed 20MBit Down/4 Up Antivirus Microsoft Security Essentials Browser Internet Explorer 9 |
08 Jun 2012
|
#3 | | Windows 7 Home Premium 64 bit |

Quote: Originally Posted by windude99 
Quote: Originally Posted by isohix Hey guys. Recently my computer's been having an infinite reboot issue, so I looked on various websites on how to fix said problem. Each website I went to directed me towards the alt + F10 method, but whenever I try to use this method it says "Please wait a moment..." for about 10 - 20 minutes then gives me an error report saying "ERROR: failed to copy napp7.exe to ram."
So far I've...
Tried to reset my CMOS to default, did not work.
Tried to go to Advanced Boot Options, laptop just kept restarting.
Tried to see if my D2D recovery was enabled in BIOS, it was.
Tried to use alt+F10, did not work.
I really don't have the time or money at the moment to buy a recovery disk (hopefully it can be voided), so I was wondering if
a.) Anyone had another troubleshooting tip.
or
b.) If anyone knew how to fix the alt+f10 method I tried.
Thanks in advance. It looks like your recovery partition is corrupted. You never want to rely on the recovery partition, because if your hard drive fails, the recovery partition goes down with it. The erecovery manager should've prompted you to make the recovery discs when you first started up the computer. It doesn't cost any money to make them. Since you don't havbe erecovery discs, it looks like you are going to have to clean install Windows 7 (which I prefer because it doesn't have all of the bloatware that you would have if you ran erecovery) To clean install Windows 7 on your computer, please follow this tutorial and post back with any questions: Clean Reinstall - Factory OEM Windows 7 Thanks for the swift reply. Unfortunately, I don't have the means to burn a disk at the moment. The only way I'm on this forum is because I have a smart phone, heh, don't think there's any place to put a disk in one these things. Thanks for the help anyways, I'm pretty close to just saying "**** it," throw my laptop out the window, and never buy from Acer again. All this frusteration for a laptop is just pointless. | My System Specs | | OS Windows 7 Home Premium 64 bit |
08 Jun 2012
|
#4 | | Windows 7 Professional x64 Service Pack 1 USA |

Quote: Originally Posted by isohix 
Quote: Originally Posted by windude99 
Quote: Originally Posted by isohix Hey guys. Recently my computer's been having an infinite reboot issue, so I looked on various websites on how to fix said problem. Each website I went to directed me towards the alt + F10 method, but whenever I try to use this method it says "Please wait a moment..." for about 10 - 20 minutes then gives me an error report saying "ERROR: failed to copy napp7.exe to ram."
So far I've...
Tried to reset my CMOS to default, did not work.
Tried to go to Advanced Boot Options, laptop just kept restarting.
Tried to see if my D2D recovery was enabled in BIOS, it was.
Tried to use alt+F10, did not work.
I really don't have the time or money at the moment to buy a recovery disk (hopefully it can be voided), so I was wondering if
a.) Anyone had another troubleshooting tip.
or
b.) If anyone knew how to fix the alt+f10 method I tried.
Thanks in advance. It looks like your recovery partition is corrupted. You never want to rely on the recovery partition, because if your hard drive fails, the recovery partition goes down with it. The erecovery manager should've prompted you to make the recovery discs when you first started up the computer. It doesn't cost any money to make them. Since you don't havbe erecovery discs, it looks like you are going to have to clean install Windows 7 (which I prefer because it doesn't have all of the bloatware that you would have if you ran erecovery) To clean install Windows 7 on your computer, please follow this tutorial and post back with any questions: Clean Reinstall - Factory OEM Windows 7 Thanks for the swift reply. Unfortunately, I don't have the means to burn a disk at the moment. The only way I'm on this forum is because I have a smart phone, heh, don't think there's any place to put a disk in one these things. Thanks for the help anyways, I'm pretty close to just saying "**** it," throw my laptop out the window, and never buy from Acer again. All this frusteration for a laptop is just pointless. I have an Acer and it's been perfectly reliable for 2 years now. I would never trust those recovery partitions from Acer, HP, Compaq, Dell, Lenovo etc. That's several of the laptop brands. Moist laptop brands use these partitions. That's why i just reinstall Windows when I get a new computer (but before that I make the recovery discs) If you put something like Ubuntu on it or were fooling with partititons, that would cause this type of error. If you have a friend with a Windows 7 installation disc that matches your product key, then use that. | My System Specs | | Computer type PC/Desktop System Manufacturer/Model Number HP Pavilion P7-1010 OS Windows 7 Professional x64 Service Pack 1 CPU AMD Athlon X4 645 Motherboard Foxxcon N-Alvorix RS880 Memory 6GB DDR3 1066 Graphics Card Sapphire Radeon HD 5670 512MB Sound Card Realtek Integrated Audio Monitor(s) Displays HP 2011x Screen Resolution 1600x900 Keyboard HP OEM- Made by Chicony Mouse HP OEM- Made by Logitech PSU Seasonic S12 II Bronze 380 Watt Case HP OEM Cooling Coolermaster Heatsink, AVC Case Fan Hard Drives 1. Crucial M4 128GB SSD
2. 1TB Seagate Barracuda 7200.12 RPM
3. 1TB Western Digital Caviar Green 5400RPM Internet Speed 20MBit Down/4 Up Antivirus Microsoft Security Essentials Browser Internet Explorer 9 |
08 Jun 2012
|
#5 | | Windows 7 Home Premium 64-bit Canberra, Australia |
Well, I wouldn't do that (chuck it out the window), because it's not actually Acer's fault.
If your machine doesn't have an optical drive, you can copy the installation disk to a USB stick and install from there.
I did this when the recovery partition on the AS5735 went pear-shaped and the disk wouldn't boot, and ended up with a much leaner, faster machine because it wasn't choked with OEM junk. | My System Specs | | System Manufacturer/Model Number Acer Aspire Ethos 8951G OS Windows 7 Home Premium 64-bit CPU i7-2670QM @ 2.2/3.2 Ghz Motherboard Acer Memory 8 Gb DDR3 Graphics Card Ge-Force GT555M 2 Gb Sound Card Onboard w/Dolby 5/1 Hard Drives 2x750GB onboard. 640GB pocket drive, 1x2TB Seagate external, 1x500GB Seagate external. |
08 Jun 2012
|
#6 | | Windows 7x64 Home Premium SP1 x 2 Australia |
I cannot imagine not having an external USB HDD even if it is only a 500GB portable.
You always need to do backups including images. If you use for example free Macrium Reflect you can make an image of your recovery partition early on and easily reimage it to the existing internal HDD or a new HDD. I have done this without any problems.
I have an old ACER Aspire I recased and honestly had no problems cleaning up the non wanted OEM stuff.
But isohix in your situation it sounds like you may as well do a clean install. If you go to "My Digital Life" you will find the ISO that matches your current OS version. After that make regular images and you'll probably never need to clean install again. | My System Specs | | System Manufacturer/Model Number Own build (+ Recased Acer Aspire x1800) OS Windows 7x64 Home Premium SP1 x 2 CPU Intel i7 2600k Motherboard ASUS P8Z68 Deluxe Memory G.Skill Ripjaws (DDR3-1600) 2x4GB Graphics Card Nvidia GeForce GTS 450; Intel HD Graphics 3000(GT2+) Monitor(s) Displays Dell Ultrasharp IPS panel U2311H, Samsung SyncMaster P2350 Screen Resolution 1920x1080 Keyboard Logitech MK520 (wireless) Mouse Logitech MK520 PSU Seasonic M12II 520W Case Lian Li Lancool PC-K60 Cooling Case: 1x120mm, 3x140mm CPU: Hyper 212+ Hard Drives Crucial M4 128GB (000F), Seagates 1TB Barracuda ST31000528AS + Internet Speed 6-7 Mbps Antivirus Norton NIS, Malwarebytes on 2 (MSE on 3rd PC) Browser FireFox Other Info Audio: Logitech Z523 2.1 Acer Aspire Alt+F10 Failure - "ERROR: failed to copy napp7.exe to ram" problems? All times are GMT -5. The time now is 06:52 PM. | |