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Windows 7: Backup will not complete in order to restore windows, please help

02 Jul 2012   #21
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

Good thought - another way to check is actually to attempt validation, and if it fails, go to the Diagnostics page, where it will often find that problem.

www.microsoft.com/genuine/validate
www.microsoft.com/genuine/diag


My System SpecsSystem Spec
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04 Jul 2012   #22
mo2256

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Quote   Quote: Originally Posted by NoelDP View Post
CheckSUR failing that early may indicate a problem with either the download or the system.

Please check your system for malware -

1) is your Anti-Virus up-to-date and switched on? Update it manually, and run a full system scan (which AV is it?)
2) Please download and install Malwarebytes Anti-malware (free version) www.malwarebytes.org and update it, and run a full scan (DO NOT enable the Real-Time protection option!) in your main account, and Quick scans in any other user accounts.
Delete everything it finds

Reboot and test Windows Updates again
I have McAffee and it is up to date. Although everytime i attempt to run a full scan it says that an error has occured and it cannot complete. Also that real time scanning is turned off, and everytime i turn it on it automatically turns it back off. I do have malwarebytes and have run a complete scan and it came up with nothing.
My System SpecsSystem Spec
04 Jul 2012   #23
mo2256

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Just a though. Because the problem is downloading and not installing. Please check your bios and Windows time. If their not correct it will not download.
How do i do this? Sorry for the late reply I have been working the past two days and havent had time to look at it.
My System SpecsSystem Spec
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04 Jul 2012   #24
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

I think you enter the BIOS on a Dell by holding down the F2 key during boot. The time should be shown when the BIOS loads.

McAfee is often found to be problematic on these forums. Have you tried to disable it and then install updates? Or maybe even get rid of McAfee entirely?
My System SpecsSystem Spec
04 Jul 2012   #25
mo2256

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

option two didnt work. It just ran the command prompt for a second and then it would close out automatically. I tried the fixing tool and then tried to run the updates again and it failed
My System SpecsSystem Spec
04 Jul 2012   #26
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Is McAffe still on your computer, Yes or No.
My System SpecsSystem Spec
04 Jul 2012   #27
mo2256

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

yes it is on my computer
My System SpecsSystem Spec
05 Jul 2012   #28
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

You almost certainly have a rootkit infection.
McAfee is abolutely no use to you if it can't stay running, and can't scan.
I would suggest your best way forward is a reformat/reinstall after backing up your data.
Once you have the OS reinstalled, install and update a decent Anti-Virus, and scan your date before bringing it back onto the system.
My System SpecsSystem Spec
05 Jul 2012   #29
mo2256

Microsoft Windows 7 Home Premium 64-bit 7600 Multiprocessor Free
 
 

ok...so, now how do i do all of this? i tried running my back up onto a 4g flash drive but it failed a few times. There were no error messages or anything, it just quit. I know i can try it with a DVD-R. But once i get my back up completed successfully (if i can), how do i reinstall the OS? Because i dont want to start this and then find myself screwed in the middle of it because i hit a wall that i dont have the knowlege to pass. I do not know alot about this kind of stuff but i am a very quick learner

i dont have the windows 7 cd either...
My System SpecsSystem Spec
05 Jul 2012   #30
F5ing

Windows 7 Ultimate x64
 
 

You really need to start from scratch if you've got a serious rootkit. Can you read the version of w7 and the associated key on the COA sticker affixed to the exterior of the machine (or maybe under the battery it it's a laptop)?

If you don't have restore media (I might not trust the restore partitions it may have now that you suspect you've been rootkitted) you could start by checking out the following tutorial by gregrocker:

Clean Reinstall - Factory OEM Windows 7

It also mentions how to get your data off of the machine first, so it might be best to quit trying to get that backup app to run properly and start looking at other methods to backup/copy out.

Post back after you've read through it.
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 Backup will not complete in order to restore windows, please help




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