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Windows 7: Backup and restore cannot locate my external HD yet icon is visible

03 Jul 2012   #11

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Hi,

Nope - it should show under Hard Disk Drives. See my 2 x USB drives in the image below.

Which tool are you using for restoring an image?

Regards,
Golden



Attached Thumbnails
Backup and restore cannot locate my external HD yet icon is visible-capture.jpg  
My System SpecsSystem Spec
.

03 Jul 2012   #12

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
 
 

hi golden,

thx for responding. geez i'm glad i have this little netbook that works!

i am using control panel - backup and restore. windows cannot find even when clicking select another backup to restore files from.

if i can can access my ex hd, is there a way i can restore the pc with the backup i have on the ex hd?

cheers.

btw now waiting 40mins for boot on that thing... strange because there is nothing in it.

edit - took just over an hour to boot!
My System SpecsSystem Spec
03 Jul 2012   #13

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Hi,

Unfortuantely I have no experience with the Windows backup and restore functions. The best I can do, is ask someone with more knowledge of that option to visit this thread.

Regards,
Golden
My System SpecsSystem Spec
.


03 Jul 2012   #14

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
 
 

Ok. Thanks anyway mate. I might leave it for a few days and see if someone can help. If no luck I'll take it to the repair shop.

Cheers.
My System SpecsSystem Spec
03 Jul 2012   #15

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Don't take it to a repair shop - I've requested some help.

Regards,
Golden
My System SpecsSystem Spec
03 Jul 2012   #16

MS Windows 7 Ultimate SP1 64-bit
 
 

ken,
I have plenty of experience and knowledge re Windows Backup and Restore.

I also have too much experience regarding Win 7 problems.

Why do I say that?

Because we must first ascertain that your system is OK.

When the system is OK then you will find that making a backup is a piece of cake as the expression goes.

To accomplish that objective, I need you to use SPECCY and this write-up to add some fine points to your specs. There is a method in my madness.

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec
(left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Manufacturer and Model and
ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

You will find that in Speccy, you can select info from the display
using your mouse/touchpad and then paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.

=====================
so that very important requests are not missed, then the next request till follow immediately.

From you standpoint (and mine), I can not proceed until both requests are fulfilled.

thanks,
karl
My System SpecsSystem Spec
03 Jul 2012   #17

MS Windows 7 Ultimate SP1 64-bit
 
 

Here is the promised 2nd request:

Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools
icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools
icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools
icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD, as an attachment, the startup.txt file
UPLOAD, as an attachment, the Scheduled Tasks.txt file
UPLOAD, as an attachment, the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums
My System SpecsSystem Spec
03 Jul 2012   #18
Microsoft MVP

 

Run Disk Check on the external HD. Let us know the results.

HP's suffer with the heaviest load of preinstalled crapware in the industry. At the minimum I would Clean Up Factory Bloatware.

However most tech enthusiasts study up and eventually Clean Reinstall - Factory OEM Windows 7 which is a vastly superior install of Windows 7.

When ready we are here to help you every step of the way.
My System SpecsSystem Spec
04 Jul 2012   #19

Microsoft Windows 7 Ultimate 64-bit 7600 Multiprocessor Free
 
 

thanks karl and greg! i have been busy working so cannot complete the tasks you have requested just yet. i turned on the pc this morning at 8am and still not booted now at 11:30... if it doesn't boot soon i will not be able to investigate. might not be able to until monday as i am away from tomorrow. please stick with me though!

cheers,
ken
My System SpecsSystem Spec
04 Jul 2012   #20

MS Windows 7 Ultimate SP1 64-bit
 
 

Enjoy the long weekend.

karl
My System SpecsSystem Spec
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 Backup and restore cannot locate my external HD yet icon is visible





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