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Windows 7: Window 7 starter on Inspiron mini restore

11 Jul 2012   #1
btpoole

windows 7 starter 32 bit
 
 
Window 7 starter on Inspiron mini restore

My daughter had received a Dell Inspiron mini with Windows 7 starter preloaded. At some point it started crashing when attempting to connnect to our network (in home) to get on internet. I also noticed it would not run windows updates. After some research discovered possible virus. I did run several spyware, malware programs and was able to remove fake trojans. Everything seemed to be going well until I rebooted. The system now boots to system recovery options. Knowing there is nothing really on the computer to loose, I have tried ever option. When it runs startup repair, it is unable to repair the problem. I have tryed system restore, I picked a point previous to problems start, it said it restored it but it still boots back to system recovery options. I tried the image recover and factory image recovery. If i go to command prompt I even started the setup.exe and was going to reinstall but it says it needs some drivers and for me to insert dvd/cd. I dont have one since it came preinstalled, or at least I have never seen one with this machine. I can view in dos prompt everything on the machine. Every time I reboot it goes back in to repair cycle with no repair. Any help greatly appreciated.


My System SpecsSystem Spec
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11 Jul 2012   #2
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

What does "startup repair" detect? There is a text something like "view diagnostics details", click on it. Now you see all the tests it performed, most succesfully I assume. Succesfully is status 0x0, not interested in that.

What tests result in another status? Give as much information as possible
My System SpecsSystem Spec
11 Jul 2012   #3
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Your daughter doesn't have personal files on the laptop? At least it's not a problem if they are lost?
My System SpecsSystem Spec
.

11 Jul 2012   #4
btpoole

windows 7 starter 32 bit
 
 

After running the detail prolems are:

Problem sginature:
Problem Event Name: Startup Repair Offline
Problem Signature 1: 6.1.7600.16385
Problem Signature 2: 6.1.7600.16385
Problem Signature 3: unknown
Problem Signature 4: 21200834
Problem Signature 5: AutoFailover
Problem Signature 6: 14
Problem Signature 7: NoRootCause
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
My System SpecsSystem Spec
11 Jul 2012   #5
btpoole

windows 7 starter 32 bit
 
 

No real files to speak of. Used mainly for facebook stuff. Nothing she cant live without.
My System SpecsSystem Spec
11 Jul 2012   #6
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by btpoole View Post
No real files to speak of. Used mainly for facebook stuff. Nothing she cant live without.
When you go to recovery options screen (where also is startup repair), you can enter command prompt.
Then start NOTEPAD
then file->open

Now you can find files/ folders and put them on usb-stick using copy/paste. Just in case she don't wanna loose files
My System SpecsSystem Spec
11 Jul 2012   #7
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Try factory image recovery
This will put the laptop in the same state when you bought it.
My System SpecsSystem Spec
11 Jul 2012   #8
btpoole

windows 7 starter 32 bit
 
 

ok, thanks, As for factory image, it gives me error PCRestore "The parameter is incorrect". Only an ok button to press, when pressed I have to restart machine.
My System SpecsSystem Spec
11 Jul 2012   #9
btpoole

windows 7 starter 32 bit
 
 

When I attempt to run setup.exe and install windows I get:
"A required Cd/DVD drive device driver is missing. I you have a driver floppy disk, cd, DVD, or USB flash drive please insert now."

A browse button, ok, cancel.

What driver would it be looking for? If I could find it online, I could browse a flash drive and hopefully get past this point.

Thanks
My System SpecsSystem Spec
11 Jul 2012   #10
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by btpoole View Post
When I attempt to run setup.exe and install windows I get:
"A required Cd/DVD drive device driver is missing. I you have a driver floppy disk, cd, DVD, or USB flash drive please insert now."

A browse button, ok, cancel.

What driver would it be looking for? If I could find it online, I could browse a flash drive and hopefully get past this point.

Thanks
When do you start setup.exe? from what location? win7 install stuff is not on laptop
My System SpecsSystem Spec
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 Window 7 starter on Inspiron mini restore




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