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Windows 7: I/O 0x800704d Error when trying to make full system image


21 Jul 2012   #1

MS Windows 7 Home Premium 64-bit SP1
 
 
I/O 0x800704d Error when trying to make full system image

Hi, recently my internal hard drive of my laptop started failing so I got a WD My Passport 1 TB to make a full system image of the failing hdd. During the process (well more towards the end) I got an error saying

"The backup operation that started at '‎2012‎-‎07‎-‎21T23:43:31.260489200Z' has failed with following error code '2155348269' (The operation failed due to a device error encountered with either the source or the destination. If the source or destination volume is on a disk, run CHKDSK /R on the source or destination volume, and then retry the operation.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved."

I attached the VHD in question to see what was there and as far as I can see much of it has been backed up.

How can I make sure that the backup was successful and is it possible to fix that error so I can retry?


P.S. the problem with the failing hard drive is that it's "Reallocated Sector Count" was at 4 and the "Current Pending Sector Count" was at 32, (until earlier today where it went back down to 29). I started noticing my computer crashing and freezing abnormally a few days ago.

My System SpecsSystem Spec
.

21 Jul 2012   #2

MS Windows 7 Ultimate SP1 64-bit
 
 

silentnelite,

Welcome to SevenForms.

First and foremost, never upload such a file here. A clever person can easily extract not only your product key but much more info.

I need to carry out two procedures and both are equally important.

Read this first one very carefully and carry out precisely. Your current specs are missing some helpful info.

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec
(left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Manufacturer and Model and
ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

You will find that in Speccy, you can select info from the display
using your mouse/touchpad and then paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.

================================
================================
After that is out of the way, then:

HOW TO POST A SNAPSHOT OF DISK MANAGEMENT DISPLAY
Run disk management:
WIN |
type DISKMGMT.MSC | ENTER
This method gives you a display without the unneeded navigation pane.
WIN=key with Microsoft logo on top.

Maximize the output of Disk Management:
Maximize the output of Disk Management:
ALT-Spacebar key combo | X key (selects Maximize) |
Drag the field separators (such as between Status and Capacity) to show entire field.


Make a snapshot:
WIN |
type SNIPPING | ENTER | New
Drag the cursor around the area you want to snip.
File | Save as | select save location and name | Save


Post the snapshot:
Post a File or Screenshot in Seven Forums
My System SpecsSystem Spec
22 Jul 2012   #3

MS Windows 7 Home Premium 64-bit SP1
 
 

Hi, thanks for the reply.

I should've clarified more that by attaching the VHD I meant the Disk Management Console so I could explore it. I did what you asked and attached the screenshot. I had my external hard drive away from my computer, is that okay?


Attached Thumbnails
I/O 0x800704d Error when trying to make full system image-capture.png  
My System SpecsSystem Spec
.


22 Jul 2012   #4

MS Windows 7 Ultimate SP1 64-bit
 
 

Good. Now leave that external drive disconnected until further notice.

Go to an elevated command prompt and enter following command:
CHKDSK C: /R

you will be informed that the disk will be checked upon reboot.

EXIT

to exit from the command shell.

REBOOT!

Don't worry about the report flying by, after completion, let me know and I'll show you how to upload the results.

Go To an Elevated Command Prompt


Elevated command prompt = Run CMD.EXE as administrator

WIN | type CMD.EXE | do not hit Enter |
in the PROGRAMS list, right-click on CMD.EXE |
choose "Run as administrator" |

Click on the YES button (if such appears)

WIN key = key with Microsoft log on top

for the guru:
WIN | type CMD.EXE | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
My System SpecsSystem Spec
22 Jul 2012   #5

MS Windows 7 Home Premium 64-bit SP1
 
 

I've used CHKDSK. The file to upload would have to be found through Event Viewer right?
My System SpecsSystem Spec
22 Jul 2012   #6

MS Windows 7 Ultimate SP1 64-bit
 
 

# **********************INSTRUCTIONS**************************
# STEP 1 ** RUN POWERSHELL AS ADMINISTRATOR ******************
# ************************************************************
#
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as administrator" |
# Click on the YES button (if such appears)
#
# WIN key = key with Microsoft log on top
#
# for the guru:
# WIN | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 ** COPY AND PASTE ***********************************
# ************************************************************
#
# COPY the script using CTRL+C,
# COPY every line of script down thru both EXIT statements
#
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
#
# Start copying with first script line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# STEP 3 ** SCRIPT OUTPUT & SCRIPT PURPOSE *******************
# ************************************************************
# --The script output and purpose is given at the very front of the script
#
# --The script output and purpose is given at the very front of the script
#
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--The system can not find the path specified
# you may need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
#---enter SET-EXECUTIONPOLICY -EXECUTIONPOLICY REMOTESIGNED
# ************************************************************

Script:
# ************************************************************
# Places CHKDSKLOGS.txt on your DESKTOP
# Results of running chkdsk (check disk) are in ChkDskLogs.txt
# ************************************************************

$obj = new-object -typename psobject
$events 
get-winevent -filterhashtable @{logname='application';id=1001,26212,26214} -verbose:$false -ea:silentlycontinue |
where {($_.providername -ne 'Microsoft-Windows-LoadPerf') -and ($_.providername -ne 'Windows Error Reporting')} |
sort-object -property timecreated -desc 
If ($events -eq $Null) {$events "No check disk logs exist." } ELSE {
$obj $events SELECT timecreatedidmessage }

$obj ft -auto -wrap $env:userprofile\desktop\CHKDSKLOGS.TXT

EXIT
EXIT

# ************************************************************ 
================================================
Upload the resulting chkdsklogs.txt file please,
karl
My System SpecsSystem Spec
22 Jul 2012   #7

MS Windows 7 Home Premium 64-bit SP1
 
 

Here's the chkdsklogs.txt file.


Attached Files
File Type: txt CHKDSKLOGS.TXT (147.0 KB, 27 views)
My System SpecsSystem Spec
22 Jul 2012   #8

MS Windows 7 Ultimate SP1 64-bit
 
 

Backup all data on the C: that is dear to your heart.

Replace the C:

Yep, that means a clean install.

there is no sense in making a image backup of a hard drive with that kind of problem history.
I don't know if you have your product key off of there, but I'll give you a script which will show you your 25 character Product Key. Do NOT post that key.

SIW, link in my signature, can show you not only your product key but a couple more:
SIW | Software | Licenses.

Here's how to reinstall:
Clean Reinstall - Factory OEM Windows 7

Don't let the title bother you. The tutorial covers all cases.
My System SpecsSystem Spec
22 Jul 2012   #9

MS Windows 7 Ultimate SP1 64-bit
 
 

and the script for the product key:
# **********************INSTRUCTIONS**************************
# STEP 1 ** RUN POWERSHELL AS ADMINISTRATOR ******************
# ************************************************************
#
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as administrator" |
# Click on the YES button (if such appears)
#
# WIN key = key with Microsoft log on top
#
# for the guru:
# WIN | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 ** COPY AND PASTE ***********************************
# ************************************************************
#
# COPY the script using CTRL+C,
# COPY every line of script down thru both EXIT statements
#
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
#
# Start copying with first script line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# STEP 3 ** SCRIPT OUTPUT & SCRIPT PURPOSE *******************
# ************************************************************
# --The script output and purpose is given at the very front of the script
#
# --The script output and purpose is given at the very front of the script
#
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--The system can not find the path specified
# you may need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
#---enter SET-EXECUTIONPOLICY -EXECUTIONPOLICY REMOTESIGNED
# ************************************************************

Script:
# ************************************************************
# Places your PRODUCTKEY.TXT (your Product License Key) on your Desktop
#
# Source is PowerShell.com > PowerTips > Gettting Windows Product Key
# For those interested in learning PowerShell this is an excellent site.
# See their 'Mastering PowerShell' for a thorough presentation.
# ************************************************************

function Get-ProductKey {    
    
$map="BCDFGHJKMPQRTVWXY2346789" 
    
$value = (get-itemproperty "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion").digitalproductid[0x34..0x42]  
    
$ProductKey ""  
    
for ($i 24$i -ge 0$i--) { 
      
$r 
      
for ($j 14$j -ge 0$j--) { 
        
$r = ($r 256) -bxor $value[$j
        
$value[$j] = [math]::Floor([double]($r/24)) 
        
$r $r 24 
      

      
$ProductKey $map[$r] + $ProductKey 
      
if (($i 5) -eq 0 -and $i -ne 0) { 
        
$ProductKey "-" $ProductKey 
      

    } 
    
$ProductKey


Get-ProductKey $env:userprofile\Desktop\ProductKey.TXT

EXIT
EXIT

# ************************************************************ 
Puts your product key in ProductKey.TXT on your desktop.
My System SpecsSystem Spec
22 Jul 2012   #10

MS Windows 7 Home Premium 64-bit SP1
 
 

I will and thanks for the info. One question I had was whether it was safe to backup installed programs and if it would be possible to use those programs in a new hard drive?
My System SpecsSystem Spec
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 I/O 0x800704d Error when trying to make full system image




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