Solved I/O 0x800704d Error when trying to make full system image

silentnelite · Jul 21, 2012

Hi, recently my internal hard drive of my laptop started failing so I got a WD My Passport 1 TB to make a full system image of the failing hdd. During the process (well more towards the end) I got an error saying

"The backup operation that started at '‎2012‎-‎07‎-‎21T23:43:31.260489200Z' has failed with following error code '2155348269' (The operation failed due to a device error encountered with either the source or the destination. If the source or destination volume is on a disk, run CHKDSK /R on the source or destination volume, and then retry the operation.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved."

I attached the VHD in question to see what was there and as far as I can see much of it has been backed up.

How can I make sure that the backup was successful and is it possible to fix that error so I can retry?

P.S. the problem with the failing hard drive is that it's "Reallocated Sector Count" was at 4 and the "Current Pending Sector Count" was at 32, (until earlier today where it went back down to 29). I started noticing my computer crashing and freezing abnormally a few days ago.

karlsnooks · Jul 21, 2012

silentnelite,

Welcome to SevenForms.

First and foremost, never upload such a file here. A clever person can easily extract not only your product key but much more info.

I need to carry out two procedures and both are equally important.

Read this first one very carefully and carry out precisely. Your current specs are missing some helpful info.

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec (left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Manufacturer and Model and
ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

You will find that in Speccy, you can select info from the display
using your mouse/touchpad and then paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.

================================
================================
After that is out of the way, then:

HOW TO POST A SNAPSHOT OF DISK MANAGEMENT DISPLAY
Run disk management:
WIN | type DISKMGMT.MSC | ENTER
This method gives you a display without the unneeded navigation pane.
WIN=key with Microsoft logo on top.

Maximize the output of Disk Management:
Maximize the output of Disk Management:
ALT-Spacebar key combo | X key (selects Maximize) |
Drag the field separators (such as between Status and Capacity) to show entire field.

Make a snapshot:
WIN | type SNIPPING | ENTER | New
Drag the cursor around the area you want to snip.
File | Save as | select save location and name | Save

Post the snapshot:
Post a File or Screenshot in Seven Forums

silentnelite · Jul 22, 2012

Hi, thanks for the reply.

I should've clarified more that by attaching the VHD I meant the Disk Management Console so I could explore it. I did what you asked and attached the screenshot. I had my external hard drive away from my computer, is that okay?

karlsnooks · Jul 22, 2012

Good. Now leave that external drive disconnected until further notice.

Go to an elevated command prompt and enter following command:
CHKDSK C: /R

you will be informed that the disk will be checked upon reboot.

EXIT

to exit from the command shell.

REBOOT!

Don't worry about the report flying by, after completion, let me know and I'll show you how to upload the results.

Go To an Elevated Command Prompt

Elevated command prompt = Run CMD.EXE as administrator

WIN | type CMD.EXE | do not hit Enter |
in the PROGRAMS list, right-click on CMD.EXE |
choose "Run as administrator" |
Click on the YES button (if such appears)

WIN key = key with Microsoft log on top

for the guru:
WIN | type CMD.EXE | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo

silentnelite · Jul 22, 2012

I've used CHKDSK. The file to upload would have to be found through Event Viewer right?

karlsnooks · Jul 22, 2012

# **********************INSTRUCTIONS**************************
# STEP 1 ** RUN POWERSHELL AS ADMINISTRATOR ******************
# ************************************************************
#
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as administrator" |
# Click on the YES button (if such appears)
#
# WIN key = key with Microsoft log on top
#
# for the guru:
# WIN | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 ** COPY AND PASTE ***********************************
# ************************************************************
#
# COPY the script using CTRL+C,
# COPY every line of script down thru both EXIT statements
#
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
#
# Start copying with first script line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# STEP 3 ** SCRIPT OUTPUT & SCRIPT PURPOSE *******************
# ************************************************************
# --The script output and purpose is given at the very front of the script
#
# --The script output and purpose is given at the very front of the script
#
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--The system can not find the path specified
# you may need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
#---enter SET-EXECUTIONPOLICY -EXECUTIONPOLICY REMOTESIGNED
# ************************************************************

PHP:

# ************************************************************
# Places CHKDSKLOGS.txt on your DESKTOP
# Results of running chkdsk (check disk) are in ChkDskLogs.txt
# ************************************************************

$obj = new-object -typename psobject
$events = get-winevent -filterhashtable @{logname='application';id=1001,26212,26214} -verbose:$false -ea:silentlycontinue |
where {($_.providername -ne 'Microsoft-Windows-LoadPerf') -and ($_.providername -ne 'Windows Error Reporting')} |
sort-object -property timecreated -desc 
If ($events -eq $Null) {$events = "No check disk logs exist." } ELSE {
$obj = $events | SELECT timecreated, id, message }

$obj | ft -auto -wrap > $env:userprofile\desktop\CHKDSKLOGS.TXT

EXIT
EXIT

# ************************************************************

================================================
Upload the resulting chkdsklogs.txt file please,
karl

silentnelite · Jul 22, 2012

Here's the chkdsklogs.txt file.

karlsnooks · Jul 22, 2012

Backup all data on the C: that is dear to your heart.

Replace the C:

Yep, that means a clean install.

there is no sense in making a image backup of a hard drive with that kind of problem history.
I don't know if you have your product key off of there, but I'll give you a script which will show you your 25 character Product Key. Do NOT post that key.

SIW, link in my signature, can show you not only your product key but a couple more:
SIW | Software | Licenses.

Here's how to reinstall:
http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164

Don't let the title bother you. The tutorial covers all cases.

karlsnooks · Jul 22, 2012

and the script for the product key:
# **********************INSTRUCTIONS**************************
# STEP 1 ** RUN POWERSHELL AS ADMINISTRATOR ******************
# ************************************************************
#
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as administrator" |
# Click on the YES button (if such appears)
#
# WIN key = key with Microsoft log on top
#
# for the guru:
# WIN | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 ** COPY AND PASTE ***********************************
# ************************************************************
#
# COPY the script using CTRL+C,
# COPY every line of script down thru both EXIT statements
#
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
#
# Start copying with first script line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# STEP 3 ** SCRIPT OUTPUT & SCRIPT PURPOSE *******************
# ************************************************************
# --The script output and purpose is given at the very front of the script
#
# --The script output and purpose is given at the very front of the script
#
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--The system can not find the path specified
# you may need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
#---enter SET-EXECUTIONPOLICY -EXECUTIONPOLICY REMOTESIGNED
# ************************************************************

PHP:

# ************************************************************
# Places your PRODUCTKEY.TXT (your Product License Key) on your Desktop
#
# Source is PowerShell.com > PowerTips > Gettting Windows Product Key
# For those interested in learning PowerShell this is an excellent site.
# See their 'Mastering PowerShell' for a thorough presentation.
# ************************************************************

function Get-ProductKey {    
    $map="BCDFGHJKMPQRTVWXY2346789" 
    $value = (get-itemproperty "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion").digitalproductid[0x34..0x42]  
    $ProductKey = ""  
    for ($i = 24; $i -ge 0; $i--) { 
      $r = 0 
      for ($j = 14; $j -ge 0; $j--) { 
        $r = ($r * 256) -bxor $value[$j] 
        $value[$j] = [math]::Floor([double]($r/24)) 
        $r = $r % 24 
      } 
      $ProductKey = $map[$r] + $ProductKey 
      if (($i % 5) -eq 0 -and $i -ne 0) { 
        $ProductKey = "-" + $ProductKey 
      } 
    } 
    $ProductKey
} 

Get-ProductKey > $env:userprofile\Desktop\ProductKey.TXT

EXIT
EXIT

# ************************************************************

Puts your product key in ProductKey.TXT on your desktop.

silentnelite · Jul 22, 2012

I will and thanks for the info. One question I had was whether it was safe to backup installed programs and if it would be possible to use those programs in a new hard drive?

karlsnooks · Jul 22, 2012

silentnelite · Jul 22, 2012

Sorry for being a bother but last two questions:

Would it be better to keep the factory installed programs from Toshiba or just go with whatever Windows 7 gives? I thought the only thing worth taking would be the flashcards that Toshiba installs to be able to use the FN key functions.

The last question was about whether an issue with my system restore points disappearing after rebooting the laptop a few times, would that issue go away with a clean install?

karlsnooks · Jul 22, 2012

No. Do not keep the Toshiba factory installed programs. Make a true clean install with zero from Toshiba.

After you have installed, installed MSE, installed all updates, then go to the Toshiba website and enter the info for your computer.

You can then download from their site any program you think you can't live without.

I have a Toshiba laptop. I have a clean install. I have zero programs (read that as bloat) from Toshiba on the laptop.

Your disappearing restore points problem will go away. Win 7 will not delete any until the space for restore points is full and then the oldest will be deleted.

Other super-duper speed up your computer programs will do such a thing.

You can also purposely delete all except for the last via Disk Cleanup that comes with your Win 7.

CCleaner can be used, but does not be default, to delete restore points. You can also delete restore points thru much the same procedure as when you yourself create a restore point.

We do have tutorials on creating, etc restore points.

silentnelite · Jul 22, 2012

Is it okay if I use Avast! and Malwarebytes as my anti-virus/anti-spyware programs instead of MSE? I do use CCleaner to delete older restore points but after one or two reboots, ALL my restore points are gone, not just the ones I deleted. I hope this clean install will fix it. So once I get my new HDD, how will I install Windows 7 on it? Am I supposed to keep the installer on my external HDD? Again thanks for all the help.

P.S. Sorry for sounding like such a noob and asking so many questions.

karlsnooks · Jul 22, 2012

Use the best--Use MSE.
You will have no need for MalwareBytes or Avast as far as that goes.

Do NOT use CCleaner to clean out restore points.
Do NOT clean out restore points.

You are to follow the instructions given in:
http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164

silentnelite · Jul 22, 2012

Thanks so much!

karlsnooks · Jul 22, 2012

Glad to be of assistance.

BaronRick · Aug 4, 2012

What do I do regarding this " Windows cannot find C:\Program Files (x86)AMD avt\bin\kdbsync.exe" ?
BaronRick

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