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Windows 7: Personal files missing from backup

27 Jul 2012   #1

Windows7 64 bit Home Premium
 
 
Personal files missing from backup

I backed up using an external drive prior to resetting HP desktop to factory settings.
When I tried to restore the files I couldn't find them in any of the libraries. Where did they go? I did reinstall programs like Microsoft Office 2003. I did look at the folders in the backup, ie Documents,
Pictures & Music. They were all empty. I used the backup through the control panel.

How do I find them & put them back in the right place? Running Windows 7 64 bit
Home Premium Edition.
Thank you


My System SpecsSystem Spec
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27 Jul 2012   #2
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

How is your backup file called?
My System SpecsSystem Spec
27 Jul 2012   #3

Windows7 64 bit Home Premium
 
 

Back up is called: Gavid-PC\Backup Set 2012=06-30 111304
My System SpecsSystem Spec
.


27 Jul 2012   #4
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello David,

You could double check using the tutorial below to manually see if the files are actually in your Backup Set folder.

Backup - Manually Extract Files from in Vista & Windows 7

Hope this helps,
Shawn
My System SpecsSystem Spec
27 Jul 2012   #5

Windows7 64 bit Home Premium
 
 

Hi Shawn,

Thank you for the response. I went through 19 backup sets. Still could not find any files that I am looking for. These are mainly word docs I created in Microsoft Office.
My System SpecsSystem Spec
27 Jul 2012   #6
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

David,

When you created the backup, are you sure that you included the folders that the files were saved in? Everything is not included by default.

Backup User and System Files - Delete Backups
My System SpecsSystem Spec
27 Jul 2012   #7

Windows7 64 bit Home Premium
 
 

Shawn, no I'm not sure. I followed the prompts when setting up the Windows backup. I assumed all folders were being backed up.
My System SpecsSystem Spec
27 Jul 2012   #8
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Quote   Quote: Originally Posted by DavidGiul View Post
Back up is called: Gavid-PC\Backup Set 2012=06-30 111304
Thanks for the answer. I thought you might have made an image. But that is not an image file. Too bad.
My System SpecsSystem Spec
27 Jul 2012   #9

Windows7 64 bit Home Premium
 
 

Ah, I do see a system image (D) created on 7-12-2012. Does that help? Also I re read the backup settings. Using the "Recommended settings" it does say that personal files & folders are included. As that I believe I chose that setting initially, I'm a bit at a loss as to why they don't appear to be there?
My System SpecsSystem Spec
27 Jul 2012   #10
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Well, if you have a system image as well, then you could use the tutorial below to manually open it to see if the files may be in it. I hope so.

System Image - Extract Files Using Disk Management
My System SpecsSystem Spec
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 Personal files missing from backup




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