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Windows 7: System will not restore, error 0x8000ffff

14 Sep 2012   #11
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Try this What is Windows Defender Offline?
Make it on a good working computer and boot sick computer from the DVD you made. What malware was found?


My System SpecsSystem Spec
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14 Sep 2012   #12
bronzer

Windows 7
 
 

Thanks for your advice, ill do that and give it a go. Ill let you know the outcome.

Matt.
My System SpecsSystem Spec
14 Sep 2012   #13
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by bronzer View Post
No text cursor just a mouse pointer which i can move. From what i can remember the disk light does flash for a little while during the black screen yes. I forgot to mention, the owner has been turning the computer off via the mains plug, could that have damaged any hardware components?
Not a good thing to do! Better push the Power button for 5 seconds. Normally it doesn't break anything. Disk is healthy (startup repair did check that). Other components are also mostly likely still okay.

First conclusion:
  • Graphics card is working.
  • graphics driver is fine. Safe mode uses standard VGA driver and fails as well.
  • "system startup" doesn't find any errors
  • "system restore" fails
Maybe he installed malware!?
My System SpecsSystem Spec
.

14 Sep 2012   #14
bronzer

Windows 7
 
 

Have you had any experience with Sony Vaio Care Recovery? Im thinking as the virus scan didn't pick anything up I'm going to restore the computer to factory then simply reload his files onto the system. I'm presuming that should work?

Thanks,

Matt.
My System SpecsSystem Spec
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 System will not restore, error 0x8000ffff




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