Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: System will not restore, error 0x8000ffff

14 Sep 2012   #1
bronzer

Windows 7
 
 
System will not restore, error 0x8000ffff

Hi all,

My friend has a fairly new Sony computer, when he turns it on it comes up with the windows 7 logo and then after that is stuck on a black screen.

I have tried pressing f8, repair your computer then system restore however I keep getting the 0x8000ffff error. I have tried a few different restore points but still the same.

If anyone could help it would be much appreciated.

Thanks,

Matt.


My System SpecsSystem Spec
.
14 Sep 2012   #2
oxymoron02

Windows 7 Ultimate 64-bit
 
 

Hi bronzer welcome to the forums. Unfortunately 0x8000fff is one of those errors with no defined roots, it crops up for all kinds of reasons and in all kinds of situations; most users never find what the actual problem was even once they've fixed it.

I've just been frantically reading about this to try and find an easy solution but it seems there isn't one that I can copy/paste which will definitely sort it for you. All I can do is list some of the most common fixes.

If you have the original Windows 7 disc (or a Startup Repair disc) then of course the first thing you can do is use this.
Startup Repair

Alternatively you could attempt starting in safe mode, and then run system restore.
Safe Mode

Last but not least (and far from easiest) is to image your system drive, which I've read can help two thirds of people afflicted with this problem (that information came from only one source and I'm not wholly ready to believe it).
I'll be honest, I've done a system image but the following tutorial is comprehensive.
System Image Recovery
Note: It is an involved process and will take some time (s'why I've never done it!), as well as getting used to some things you've never done on a computer before.


Hope this helps.
My System SpecsSystem Spec
14 Sep 2012   #3
bronzer

Windows 7
 
 

Thanks a lot! I shall try these. Although I did try booting into safe mode which didn't work. I have tried the startup repair but it came back with no errors, maybe I'll run it a few times before I try the imaging.

This may be a really stupid question, would it be possible to create a system repair disk on my computer and then try to run it on his or is that not feasible/won't work?

Thanks,

Matt.
My System SpecsSystem Spec
.

14 Sep 2012   #4
oxymoron02

Windows 7 Ultimate 64-bit
 
 

As long as you run the same version of Windows that shouldn't be a problem. If he has 32-bit, your version will have to be; if he has 64-bit, your version will have to be.

Startup repair can sometimes take a few tries to work, as well, so I completely endorse doing that first
My System SpecsSystem Spec
14 Sep 2012   #5
bronzer

Windows 7
 
 

Okay, thanks a lot. Just a bit concerned, i don't want to damage his computer anymore than it is! If you haven't realised im not the most advanced when it comes to computers! .
My System SpecsSystem Spec
14 Sep 2012   #6
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

startup repair using F8 is the same as using a win7 repair disk. Same for system restore.
He can't make a system image because it can only be done from within win7!
My System SpecsSystem Spec
14 Sep 2012   #7
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote:
My friend has a fairly new Sony computer, when he turns it on it comes up with the windows 7 logo and then after that is stuck on a black screen.
What happens exactly after starting in "safe mode"? it loads all drivers up to CLASSPNP.SYS? and what happens afterwards?

What happens when booting normally? He sees the win7 logo with fireflies (for how long approximately?) and then a black screen (no logon screen?). Is there a cursor on screen (if so, where? is it blinking?). Mousepointer on screen?
My System SpecsSystem Spec
14 Sep 2012   #8
bronzer

Windows 7
 
 

Quote:
What happens exactly after starting in "safe mode"? it loads all drivers up to CLASSPNP.SYS? and what happens afterwards?

What happens when booting normally? He sees the win7 logo with fireflies (for how long approximately?) and then a black screen (no logon screen?). Is there a cursor on screen (if so, where? is it blinking?). Mousepointer on screen?
When i boot in safe mode it loads all the drivers, not sure if its upto classpnp.sys, ill have to check when i go round there. Once its finished loading a black screen appears with an arrow cursor in the middle, obviously larger than usual because of safe mode. Every now and then a timer appears next to the arrow as if its trying to load something but thats about it, constantly black.

Its exactly the same for the normal boot mode. The fireflies appear, then a black screen appears with the same effect.

Thanks,

Matt.
My System SpecsSystem Spec
14 Sep 2012   #9
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by bronzer View Post
Quote:
What happens exactly after starting in "safe mode"? it loads all drivers up to CLASSPNP.SYS? and what happens afterwards?

What happens when booting normally? He sees the win7 logo with fireflies (for how long approximately?) and then a black screen (no logon screen?). Is there a cursor on screen (if so, where? is it blinking?). Mousepointer on screen?
When i boot in safe mode it loads all the drivers, not sure if its upto classpnp.sys, ill have to check when i go round there. Once its finished loading a black screen appears with an arrow cursor in the middle, obviously larger than usual because of safe mode. Every now and then a timer appears next to the arrow as if its trying to load something but thats about it, constantly black.

Its exactly the same for the normal boot mode. The fireflies appear, then a black screen appears with the same effect.

Thanks,

Matt.
So only a mousepointer, no textcursor. You can move the mousepointer, right?
System seems to be running except you don't see anything. Does disk light flash for 10 seconds, so there's activity when there's a black screen?
My System SpecsSystem Spec
14 Sep 2012   #10
bronzer

Windows 7
 
 

No text cursor just a mouse pointer which i can move. From what i can remember the disk light does flash for a little while during the black screen yes. I forgot to mention, the owner has been turning the computer off via the mains plug, could that have damaged any hardware components?
My System SpecsSystem Spec
Reply

 System will not restore, error 0x8000ffff




Thread Tools






Similar help and support threads
Thread Forum
Unspecified error during restore 0x8000ffff
My windows 7 computer all of a sudden won't boot/start. When I tried to do a system restore to an earlier working point, the message I got was "system restore incomplete, unspecified error during restore 0x8000ffff". What does this mean and how to I fix it? :(
Backup and Restore
System Restore (0x8000ffff) - No boot at all
I have been searching and trying to correct this error for a few hours now, and feel I should just accept a temporary defeat and enlist some assistance. I am running a custom built PC with Windows 7 Home Premium 64-bit, Intel i5-2500K processor, Asus P8Z68-V motherboard, G.Skill Sniper 8GB...
Performance & Maintenance
Windows update causes no-boot, sys restore causes 0x8000ffff
I've searched for this and understand the 0x8000ffff is a common problem with an unknown cause. I just built a brand new PC with the hardware in my profile. I installed all the drivers for the mobo and gpu and had windows update run. I only installed the critical updates. It required a restart...
BSOD Help and Support
System Protection - Catostrophic Failure (0x8000FFFF)
I am trying to turn of VSS on the drive that I use as my parity drive for my flexraid configuration. However, when I click on System Protection from Control Panel I get an error that says: There was an unexpected error in the property page: Catostrophic Failure (0x8000FFFF) Please close the...
Backup and Restore
Error code 0x8000ffff in system restore
Computer was running fine until I used a safe mode windows firewall sweeper in order to get rid of this nasty Trojan horse. The program ran fine and it delete just the Trojan horse "no other program or files were removed" I've tried several times to system restore but still the same error...
Backup and Restore
File system error (-1073741792), Sys restore error (0x8000ffff)
Hi all, Huge problem regarding permissions on my (massively unstable) PC. I try to run ANYTHING including .dlls with admin permissions and i get a nice little "ding", and error message regarding the relevent .dll and File system error -1073741792, including one just before I get to the logon...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 03:30.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App