Acer s3 ultrabook restore went wrong

zafod37 · 24 Sep 2012

Kaktussoft said:

zafod37 said:

yes that would be awesome ty, I dunno how to get it though... do you have a box.com account?

Mark

Just unzip and run setup.exe
https://www.wetransfer.com/dl/28pHuk...678f4ae55a9b2d

Thanks for trying to help Kaktussoft, I installed acer back up manager expecting an option to restore the files but no such luck. I am still waiting to see if Acer will charge me a lot to put it back the way it was. It is still under warranty I have found out but due to expire soon.

At the very worst I will have a windows 7 notebook that has a spare 20gb SSD lol.

If anyone has a disc image of both the 20gb SDD and the 320gb HD taken with something other than acer back up manager I would be gratefull for a copy and details of the program used. A long shot I know but worth asking.

I added to your rep as I apreciate the help.

Mark

zafod37 · 25 Sep 2012

Just to update you, I had a reply from Acer today, they tell me they can either send me a set of recovery CD's for £51.50 or they can arrange for me to send it in to have it restored to original specs for £71.00. I am in two minds about this. If I try the recovery CD method and it doesn't work I am left with sending it in anyway. So do you think it might be better to go with the second option and send it in?

Mark

Kaktussoft · 25 Sep 2012

in acer backup manager you see a tab "tools" then create bootable cd/dvd? Create it and boot from it! Works?

Why order acer recover dvd's?

WIN7 can be downloaded and burned
product key is on back of laptop
drivers are already in win7 or will automatically be downloaded by windows update
drivers can be found on acer site. search for your model. Most likely not necessary at all!

Backup Manager - Image My Drive - YouTube

Kaktussoft · 25 Sep 2012

Samsung R530 notebook is in your system specifications(?)
I thougth you have an acer? What is the exact brand and type?

zafod37 · 25 Sep 2012

yes I do have an acer but i restored the acer using the samsung image which wasnt working very well. So I decided to install a fresh copy of windows 7 unfortunately I managed to screw up and wiped the wrong drive, I managed to format the 20gb SSD which I believe is used to improve the start up times. I eventually got the clean install of windows 7 on the 320gb hard drive (spinning drive) and used the key to activiate windows 7 successfully. I did indeed download the drivers from Acer and all works fine... except for the 20gb SSD which is formatted but has nothing on it.

I was wanting both drives to work as they should do, just like when I first purchased the machine. however because of my screw up it has rendered the SSD as a spare drive.

ACER Ultrabook S3 951. 20gb SSD - 320gb HD

There is no tools tab showing in acer back up manager that I can see>

NoN · 25 Sep 2012

Might want to send it to Acer, as you said if you're ordering the CDs and it still goes wrong....Looks it is hell you been through!

The CDs are that expensive?

Might they give a warranty for few month with the returned notebook....if!

zafod37 · 25 Sep 2012

Yes just a wee nightmare but hopefully it will come to an end soon. I don't think they will offer an extension of the warranty though.

NoN · 25 Sep 2012

when computer's back better do an image of the drive to save the all lot and put it carefully in the cupboard!!

This one, not with Acer Backup Manager.....! Use the tutorial section of the Sevenforums to see which tools are the best to clone a drive, ask!

Kaktussoft · 25 Sep 2012

So win7 is running fine and all drivers installed? Look in device manager... any strange things?
SSD was normally your C-drive ... correct? But what was before all the problems on internal spinning disk?

zafod37 · 25 Sep 2012

I found this description of the acer s3 drives functions which is probably better than mine :P

There are two functions in an SSD + HDD solution:

1. Quicker boot, or Rapid Resume
2. SSD type performance, or Smart Response Technology SRT

With SRT it combines HDD+SSD into what looks like a big SSD. The good news is that this works really well. The bad news is that the S3 was an early model, and did not support a chipset that support Smart Response. So, the only thing Acer uses the SSD for is boot.

hope that helps