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Windows 7: Backing up system image, error 0x81000037


23 Sep 2012   #1

Windows 7 Home Premium
 
 
Backing up system image, error 0x81000037

I've just bought a new laptop with Windows 7 home premium installed and I tried to backup a system image to a brand new portable hard drive.

However, whenever I try to backup, the backup fails and says error 0x81000037.
I looked online and some people mentioned performing a full scan on the computer.

I started a full scan on Windows Defender because I haven't bought any antivirus software but the scan has currently been running for 20 hours and isn't finished yet.

All I want to do is backup a system image, what do I need to do?

My System SpecsSystem Spec
.

23 Sep 2012   #2
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello Joe, and welcome to Seven Forums.

You might see if using Issue 2 under "Symptoms" at the Microsoft link below may be able to help.

Symptom: Windows backup or restore errors 0x80070001, 0x81000037, or 0x80070003

Workaround: Windows backup or restore errors 0x80070001, 0x81000037, or 0x80070003

Hope this helps,
Shawn
My System SpecsSystem Spec
23 Sep 2012   #3

Windows 7 Home Premium
 
 

I looked at that page when the error first came up, but I have no idea what a reparse point is or how to find one in CMD.
My System SpecsSystem Spec
.


23 Sep 2012   #4
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

First, you would need to have all protected OS files set to be displayed. After using the DIR /AL /S command, you would look at the path to the right of each {JUNCTION} listed in the command prompt.

From here, you would go to those folder locations in Windows Explorer, right click on that folder with the shortcut arrow on it, and click on Properties. If, and only if, it has Mounted Volume as the folder's Type, you would delete that folder. If that folder doesn't have Mounted Volume as the it's Type, then don't delete it. Repeat this for each folder of each {JUNCTION} listed.

When finished, set protected OS files to not show anymore, and try backing up again.
My System SpecsSystem Spec
23 Sep 2012   #5

Windows 7 Home Premium
 
 

The full scan reported no problems. When I tried to backup again, the backup failed giving error code 0x80070002
My System SpecsSystem Spec
23 Sep 2012   #6
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

My System SpecsSystem Spec
23 Sep 2012   #7

Windows 7 Home Premium
 
 

I tried 'Fix it' but it didn't work. I still get error 0x80070002 when I try to backup
My System SpecsSystem Spec
23 Sep 2012   #8
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Did you also try the manual "Let me fix it myself" method there?
My System SpecsSystem Spec
23 Sep 2012   #9

Windows 7 Home Premium
 
 

I tried to but when I opened services like I was told to, Automatic Updates wasn't listed.
My System SpecsSystem Spec
23 Sep 2012   #10
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Look for the Windows Update and Background Intelligent Transfer Service services instead.
My System SpecsSystem Spec
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 Backing up system image, error 0x81000037




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