Windows 7: how to make DVD Bootable disk form factroy Recovery Partition ,

marsmimar · 21 Oct 2012

From the Dell - Support link in my first post:

Quote:

Dell Customers can now request a set of backup discs containing the factory-installed operating system as well as the device drivers and utilities specific to your system.
- Requests are limited to one (1) set of backup discs per system purchased.
- The backup discs requested must match the operating system that was factory installed on the original order.

These disks are free. The £100 you were quoted for repair service does not apply. If you contact Dell just ask them for the recovery disks for your computer. Don't even mention the word "repair" because they won't hear anything else you have to say.

nuflia · 21 Oct 2012

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-XT64T
Windows Product Key Hash: WUEodITN9+QI4R8XvxbdKgIOA9g=
Windows Product ID: 55041-149-9157947-86644
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {CA6F28D3-EFF6-48AC-B521-F45722A4A491}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120830-0334
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CA6F28D3-EFF6-48AC-B521-F45722A4A491}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-149-9157947-86644</PID><PIDType>6</PIDType><SID>S-1-5-21-1200271174-3666973700-278080754</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1558</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="6"/><Date>20100722000000.000000+000</Date></BIOS><HWID>94B93607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-149-915794-03-1033-7600.0000-2922012
Installation ID: 017516202832015135380250223783566590159353230125251284
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XT64T
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 10/21/2012 7:28:43 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAeqie0MYnmlFU9Vp30jJiPbb/HgOYJ1xd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            PTLTD              APIC  
  FACP            INTEL         CRESTLNE
  HPET            INTEL         CRESTLNE
  BOOT            PTLTD         $SBFTBL$
  MCFG            INTEL         CRESTLNE
  SPCR            PTLTD         $UCRTBL$
  SLIC            DELL          QA09   
  OSFR            DELL          DELL    
  ASF!              CETP            CETP
  SSDT            PmRef        CpuPm

nuflia · 21 Oct 2012

hi golden , below you will see the information and attached the system management

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-XT64T
Windows Product Key Hash: WUEodITN9+QI4R8XvxbdKgIOA9g=
Windows Product ID: 55041-149-9157947-86644
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {CA6F28D3-EFF6-48AC-B521-F45722A4A491}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120830-0334
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CA6F28D3-EFF6-48AC-B521-F45722A4A491}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-149-9157947-86644</PID><PIDType>6</PIDType><SID>S-1-5-21-1200271174-3666973700-278080754</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1558</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="6"/><Date>20100722000000.000000+000</Date></BIOS><HWID>94B93607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-149-915794-03-1033-7600.0000-2922012
Installation ID: 017516202832015135380250223783566590159353230125251284
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XT64T
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 10/21/2012 7:28:43 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAeqie0MYnmlFU9Vp30jJiPbb/HgOYJ1xd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            PTLTD              APIC  
  FACP            INTEL         CRESTLNE
  HPET            INTEL         CRESTLNE
  BOOT            PTLTD         $SBFTBL$
  MCFG            INTEL         CRESTLNE
  SPCR            PTLTD         $UCRTBL$
  SLIC            DELL          QA09   
  OSFR            DELL          DELL    
  ASF!              CETP            CETP
  SSDT            PmRef        CpuPm

nuflia · 21 Oct 2012

hi golden , below you will see the information and attached the system management

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-*****-*****-XT64T
Windows Product Key Hash: WUEodITN9+QI4R8XvxbdKgIOA9g=
Windows Product ID: 55041-149-9157947-86644
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {CA6F28D3-EFF6-48AC-B521-F45722A4A491}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120830-0334
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{CA6F28D3-EFF6-48AC-B521-F45722A4A491}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-149-9157947-86644</PID><PIDType>6</PIDType><SID>S-1-5-21-1200271174-3666973700-278080754</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1558</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="6"/><Date>20100722000000.000000+000</Date></BIOS><HWID>94B93607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-149-915794-03-1033-7600.0000-2922012
Installation ID: 017516202832015135380250223783566590159353230125251284
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: XT64T
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 10/21/2012 7:28:43 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAeqie0MYnmlFU9Vp30jJiPbb/HgOYJ1xd

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            PTLTD              APIC  
  FACP            INTEL         CRESTLNE
  HPET            INTEL         CRESTLNE
  BOOT            PTLTD         $SBFTBL$
  MCFG            INTEL         CRESTLNE
  SPCR            PTLTD         $UCRTBL$
  SLIC            DELL          QA09   
  OSFR            DELL          DELL    
  ASF!              CETP            CETP
  SSDT            PmRef        CpuPm

Golden · 22 Oct 2012

Please see Mars post here - that is the solution to your problem.

nuflia · 22 Oct 2012

this what dell told me when i asked them for back-up disks
''Just to inform you, Dell has stopped sending OS recovery discs to show support towards the Go Green Campaign''

boohbah · 22 Oct 2012

are the drivers not in the recovery partition, installing the correct drivers should give you the softwares etc that were on your pc originally.

Golden · 22 Oct 2012

Julian, in order to invoke the factory reset from the recovery partition, the 100MB System Reserved Partition needs to be the original one - since he installed an MSDN Windows 7 Professional over the top of the Dell OEM installation, it would appear that this functionality was lost.

The only way forward, if Dell will not ship disks, is a clean OEM install.

Britton30 · 22 Oct 2012

Since power was lost during the initial recovery attempt the original XP recovery partition may be corrupted.

boohbah · 22 Oct 2012

ok, i was thinking that the partition that was the dell recovery would still be there
so do you mean when the op installed 7 it overwrote the dell recovery partition
my thinking was that the recovery partition was there and that the op cant do a factory restore as the dell recovery suite software isnt installed, but if he gets that installed then he theoretically could access the recovery from the suite .
providing it is still there.

failing that if the drivers are in the 17 Gb partition then he should be able to install those to get the dell softwares that were on it to start with.

or get them from dell drivers pages for his specific pc.

when i clean installed our lappy as it wouldnt factory restore, i got all the driver /softwares from lenovo support site, it took a little finding but its all fine now.

ps ,i see what you mean about the 100Mb colin.
its a simple driver problem then really as installing all the drivers should make it the same as it was when the op got it ,except the dell recovery suite wont work,

but will he be able to create a set of current recovery discs?

Windows 7: how to make DVD Bootable disk form factroy Recovery Partition ,

how to make DVD Bootable disk form factroy Recovery Partition , problems?