Windows 7: Create Restore Point

HI,

Recently I have had a problem with Creating a Restore Point. Have read other threads but cannot find answer.
My provlem is, that wheb I try to Create I get the window shown (I hope!) in attachment..............No idea why it has happened. Ihave not added any software etc to Laptop.Even returned to previous Restore Point to try and resolve without success.
Thank you for youe help..................Darcy

That points to some corruption in the Volume shadow service routines. You can try to fix it with sfc /scannow in cmd or a repair install. If nothing works, I suggest you do images. Restore points are not very reliable anyhow. Imaging with free Macrium

in elevated command prompt
Click on All Programs and Accessories, then right click on Command Prompt and click on Run as administrator. (see screenshot below)

post output

please repsond. This is most likely the problem!

Hi WVS,

Thank you for your reply.

Frightened to death of procedures you suggest, not knowing anything about computers.
I have tried to recall backups from X drive.....Restore.. reduses to accept tham..At the moment I have found my ISP did not update my security programme (McAfee), maybe that is why problem occurred? I am downloading McAfee, if able to do so?????I shal give laptop a full scan and keep my fingers crossed.
Here's hoping & thanks........Darcy

Do:

It simply displays if BITS service is running or not and its configuration. You don't damage anything with that command!

Thank you Kaktussoft,

Have complied with your instructions...I Hope? and send result in attachment

that output looks fine!

Does it start, so is it running?

Try to create a manual restore point... which afils of course. Then
All have State: [5] Waiting for completion or State: [1] Stable?
If not which writer(s) have another state and what is its state?

All have Last error: No error ?
If not which writer(s) have another "last error" and what is its "last error"?
for example "Last error: Non-retryable error" or "Last error: Retryable error"

Thank you ..I very much appreciate your guidence....Haveing spent a lot of time trying to sort this( I AM NOT familiar with computers!),I think this problem has been due to my ISP not renewing Security Software(McFee), and a virus has affected my System.
However, before I put the dreaded restor disc in i'll try anything..I have attached Print of my efforts on suggestion 1...not sure about 2.."Try to create a manual restore point... which afils of course." How would I go about this...in plain speak!!

Thanks for you time and assistance her.................Darcy