| Windows 7: Can't backup my files: unable to access file |
23 Nov 2012
|
#1 | | |
Can't backup my files: unable to access file I have a Win 7 64-bit and yesterday, I got the black screen of death on boot. Black screen, blinking cursor right after I boot. I can access the Samsung recovery menu. I figured I'd just backup my data and do system restore or clean reinstall. After hours of backup, I looked to see the details on a popup dialogue and apparently, nothing was backed up because it was unable to access the files on my C: drive and transfer onto an external hard drive. I also tried to backup an image, but that also fails. Any help? | My System Specs |
| OS Windows 7 ultimate x64 |
23 Nov 2012
|
#2 | | Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1 SecretCity |

Quote: Originally Posted by shortlilmayan44 I have a Win 7 64-bit and yesterday, I got the black screen of death on boot. Black screen, blinking cursor right after I boot. I can access the Samsung recovery menu. I figured I'd just backup my data and do system restore or clean reinstall. After hours of backup, I looked to see the details on a popup dialogue and apparently, nothing was backed up because it was unable to access the files on my C: drive and transfer onto an external hard drive. I also tried to backup an image, but that also fails. Any help? First let's try to fix the problem!
Is it a blink cursor, or do you mean mouse pointer? Is it on top left of screen?
just after bios screen, or do you see Windows 7 animated logo? | My System Specs | | Computer type Laptop System Manufacturer/Model Number ACER ASPIRE 5742G OS Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1 CPU Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz Motherboard Acer Aspire 5742G Memory 4,00 GB Graphics Card ATI Mobility Radeon HD 5400 Series Sound Card (1) AMD High Definition Audio Device (2) Realtek High Defi Screen Resolution 1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz Hard Drives WDC WD5000BEVT-22ZAT0 |
23 Nov 2012
|
#3 | | Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1 SecretCity |
Do you have a Windows 7 install dvd, or system repair disk (not the factory recovery disc!)
You can create one System Repair Disc - Create from another Windows 7 (64 bits) system. Or borrow one from friend. | My System Specs | | Computer type Laptop System Manufacturer/Model Number ACER ASPIRE 5742G OS Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1 CPU Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz Motherboard Acer Aspire 5742G Memory 4,00 GB Graphics Card ATI Mobility Radeon HD 5400 Series Sound Card (1) AMD High Definition Audio Device (2) Realtek High Defi Screen Resolution 1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz Hard Drives WDC WD5000BEVT-22ZAT0 |
23 Nov 2012
|
#4 | | Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1 SecretCity |
Can you boot into advanced boot options Advanced Boot Options
If not... did that ever work before? | My System Specs | | Computer type Laptop System Manufacturer/Model Number ACER ASPIRE 5742G OS Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1 CPU Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz Motherboard Acer Aspire 5742G Memory 4,00 GB Graphics Card ATI Mobility Radeon HD 5400 Series Sound Card (1) AMD High Definition Audio Device (2) Realtek High Defi Screen Resolution 1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz Hard Drives WDC WD5000BEVT-22ZAT0 |
23 Nov 2012
|
#5 | | Vista, Windows7, Mint Mate, Zorin, Windows 8 Florida in winter, Black Forest/Germany |
If you do a system restore, your own files will not be touched or altered.
If you do a reinstall, you need to first recover your files. Try Puppy: Lucid Puppy way to recover files from a non-bootable computer | My System Specs | | System Manufacturer/Model Number HP, Dell, Gateway, Toshiba - 4 laptops and 2 desktops OS Vista, Windows7, Mint Mate, Zorin, Windows 8 CPU from 1.6GHz Duo to i7 Monitor(s) Displays 2x HP w2207 Keyboard with trackball - no mices Mouse Trackball mice Hard Drives 5x HDD, 7x SSD, 12x Externals Internet Speed DSL 6000 |
23 Nov 2012
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#6 | | |
I mean a blinking cursor on the top left. I don't see any windows logo when I boot, so I can't log in. I also can't get into safe mode. I have tried system restore, but for some reason, I have no restore points. I have no idea where any of my recovery disks or any disks for that matter. But I do have Win 7 installation on a hard drive given to engineers by our university. Not sure if that would also work.
I'm going to try the lucidpuppy and get back to you. At this point, I just want my files back. | My System Specs | | OS Windows 7 ultimate x64 |
23 Nov 2012
|
#7 | | Vista, Windows7, Mint Mate, Zorin, Windows 8 Florida in winter, Black Forest/Germany |
If Puppy does not work for you (although I see no reason why it should not), post back. There are other options. | My System Specs | | System Manufacturer/Model Number HP, Dell, Gateway, Toshiba - 4 laptops and 2 desktops OS Vista, Windows7, Mint Mate, Zorin, Windows 8 CPU from 1.6GHz Duo to i7 Monitor(s) Displays 2x HP w2207 Keyboard with trackball - no mices Mouse Trackball mice Hard Drives 5x HDD, 7x SSD, 12x Externals Internet Speed DSL 6000 |
23 Nov 2012
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#8 | | |
Okay so I attempted puppy but I kept getting stuck at the last step. It just keeps going and going and I never get the close button to be clickable. How long is it supposed to take? Is my flash drive supposed to be completely empty for it to work? | My System Specs | | OS Windows 7 ultimate x64 |
23 Nov 2012
|
#9 | | Vista, Windows7, Mint Mate, Zorin, Windows 8 Florida in winter, Black Forest/Germany |
OK, try something else.
1. Download this .iso from my skydrive https://skydrive.live.com/?cid=475a0...A6D4035%211812
2. Burn the .iso to CD and boot with the CD
3. Make an image of the partition in question - tutorial below
4. Mount the image (double click on it) and extract the files in Computer.
Tutorial: Imaging with free Macrium
Last edited by whs; 23 Nov 2012 at 02:27 PM..
Reason: addition
| My System Specs | | System Manufacturer/Model Number HP, Dell, Gateway, Toshiba - 4 laptops and 2 desktops OS Vista, Windows7, Mint Mate, Zorin, Windows 8 CPU from 1.6GHz Duo to i7 Monitor(s) Displays 2x HP w2207 Keyboard with trackball - no mices Mouse Trackball mice Hard Drives 5x HDD, 7x SSD, 12x Externals Internet Speed DSL 6000 |
23 Nov 2012
|
#10 | | Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1 SecretCity |

Quote: Originally Posted by shortlilmayan44 I mean a blinking cursor on the top left. I don't see any windows logo when I boot, so I can't log in. I also can't get into safe mode. I have tried system restore, but for some reason, I have no restore points. I have no idea where any of my recovery disks or any disks for that matter. But I do have Win 7 installation on a hard drive given to engineers by our university. Not sure if that would also work.
I'm going to try the lucidpuppy and get back to you. At this point, I just want my files back.
How did you try system restore? that's only possible from within windows...which doesn't start in your case. Or did you use a system repair disc, install dvd to do it? | My System Specs | | Computer type Laptop System Manufacturer/Model Number ACER ASPIRE 5742G OS Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1 CPU Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz Motherboard Acer Aspire 5742G Memory 4,00 GB Graphics Card ATI Mobility Radeon HD 5400 Series Sound Card (1) AMD High Definition Audio Device (2) Realtek High Defi Screen Resolution 1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz Hard Drives WDC WD5000BEVT-22ZAT0 Can't backup my files: unable to access file problems? All times are GMT -5. The time now is 03:54 AM. | |