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Brink, thank you. My problem has not been worked out. It wasn't a missing file that caused it. It was the outlook.pst file that was preventing the backup from completing. So I removed it from the backup list and got a good backup. Problem is I need a backup to "include" the outlook.pst file. So I don't know what to do next. By removing it from the list, I determined it was indeed the problem with my backup. I just need to know how to get a "complete" backup now. When I include that pst file, I get error code 0x8007450D The request could not be performed because of an I/O device error.