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Windows 7: Recovery Option Missing

21 Jan 2013   #1

Windows 7 Home Premium 64bit
Recovery Option Missing

Figured it all out, got it running perfectly.

Hello all Just joined, and I have a issue that I need some help with.

My girlfriend's computer (HP DV5) (Windows 7 Home Premium x64) is having a problem. I'm trying to System Recover it as its running very slow, has a virus that won't go away and its been acting strange. I'm a novice at this so I've done a few things to fix it up but just isn't working so I thought a clean wipe would be great.

Thing is, Recovery option is non existent.

I've used Recovery Manager and the option for System Restore is there, but System Recovery is shaded. Same with going into Advanced Recovery Methods from the control panel. gives me the the error "Windows cannot restart the computer into the Windows Recovery Environment to compete the recovery operation."
I've set the D drive labeled "Recovery" as active, restarted, brought up this HP recovery thing. Again System Recovery was there, but was Shaded.

Hitting F8 at start up didn't bring up Repair Computer option.

Created a Recovery USB thing, that didn't work.

I've been trying for hours at this, scouring the web for anything i could find. Downloaded an .iso file to a DVD and tried booting from that, still wouldn't Recover it.

So, anything you guys could do to help me would be great. I have lots of cookies and ice cream for you ^.^

*edit* Tried creating a system repair disk. didn't work either. said there was an I/O issue.

My System SpecsSystem Spec


 Recovery Option Missing

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