Windows 7 won't boot on my laptop and I'm not sure what to do.


  1. livum
    Posts : 1
    Windows 7 Ultimate x64
       New #1

    Windows 7 won't boot on my laptop and I'm not sure what to do.


    When I turn my laptop on, instead of loading Windows 7 like normal, it goes to a screen saying that Windows failed to start and a recent hardware or software change might be the cause. It then gives me two options, if I try to run it as normal it just goes back to the same screen and if I choose launch start-up repair, it gets frozen on a blue screen with a white bird. I have tried to load it in safe mode, it just goes back to the screen again, and I have tried using a start-up repair disc, but this also becomes stuck on the blue screen with the bird. I'm not very sure what else to try without having to take it to a repair shop.. Does anyone have any suggestions or solutions? Sorry if I'm wasting anyone's time!
    (Also, and I know this is quite stupid, but I wasn't completely sure which version of Windows 7 I have, so I made an educated guess :/)
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  3. Saurabh A
    Posts : 544
    Windows 7 64bit
       New #2

    Hi livum,

    Since you are unable to get into 'Safe Mode', it may point at a possible 'Hard Drive' failure. Please run 'Hardware Diagnostics' on the 'Hard Drive' to check its functionality: Hard Drive Diagnostic Procedure

    If any external USB devices are connected to your system, please unplug all of them (except mouse/keyboard) and check if the system boots to 'Windows'. If the issue persists, you may also want to load 'BIOS defaults'.

    Hope this helps.
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