Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Factory Restore not working, error 0xe0ef000d, Image Restore?

23 Feb 2013   #1
EBrace

Windows 7 Home Premium 32bit
 
 
Factory Restore not working, error 0xe0ef000d, Image Restore?

Hello people.

I'm new to this so please bear with me.
Okay so I'll give a brief explanation of what's going on.
So a couple of years ago I gave my old computer(HP Pavillion p2 Series /with Windows 7 home) to my younger siblings, because I moved and got a new computer for school. I put a secure Anti-Virus on the computer when I had it and never had a problem with it, but knowing my family they some how got it swarming with Viruses and Spyware...

My first option was to restore it to a date when I still had it, but it would only give me about 5 days ago with checking the "Show more dates" which I have never seen before. Now I know the "basics" of getting a virus off a computer, but if you guys saw this thing..
After that failed I was going to just try and simply delete everything on the computer with a Factory Default Restore. After getting into the System Recovery page, I tried to do the step by step thing it asked. I don't care to much about saving anything on it. (besides Windows of course) And it led to an option with deleting everything and restoring to a image or something? I've never heard of that but then again I'm not experienced with Windows or Computers in general. So I tried that and it was about to start it when an "error 0xe0ef000d" came up, pretty much saying it doesn't have an image to restore to.

With not having any disc's that the computer came with, I am wondering if the option of Restoring to Factory Default is still valid for the computer, or if this thing is pretty much garbage.

I'm not sure if the Error is from Windows or a HP, but any help is much appreciated.
Thanks so much.
-Ebrace


My System SpecsSystem Spec
.

23 Feb 2013   #2
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

That error means it cannot create a directory or one it is looking for does not exist, sounds like it is having problems writing or reading to the hard drive.

Did you run the extended hard drive tests?

Is it a seagate or western digital disk? How old is pc? Was it shipped with vista or win7?
My System SpecsSystem Spec
23 Feb 2013   #3
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Do you have a 32bits win7 home premium install DVD? What language?
Can system still boot to win7, or did the factory restore already delete it?

If still be able to boot to win7, post screenshot of diskmanagement
My System SpecsSystem Spec
.


23 Feb 2013   #4
EBrace

Windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
That error means it cannot create a directory or one it is looking for does not exist, sounds like it is having problems writing or reading to the hard drive.

Did you run the extended hard drive tests?

Is it a seagate or western digital disk? How old is pc? Was it shipped with vista or win7?
Thanks for the reply.
Like I said before, I'm not experienced with this kind of stuff, so I'm not sure how or if I can even run a extend hard drive test? When I log into the 1 account it has, as soon as I click something all of these internet tabs start coming up. It's definitely some nasty Viruses.
As for the disk's I can't remember which it came with, but they all are lost.

Computer is 2 or 3 years old. It was shipped with Windows 7.
My System SpecsSystem Spec
23 Feb 2013   #5
EBrace

Windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by Kaktussoft View Post
Do you have a 32bits win7 home premium install DVD? What language?
Can system still boot to win7, or did the factory restore already delete it?

If still be able to boot to win7, post screenshot of diskmanagement
I don't have the any of the disks that the computer came with, but Windows 7 was already installed onto the Computer.
I'm not sure how to boot to Windows 7, but trying to do anything logged into the computer is pretty much useless, because all these internet tabs start coming up and the whole computer freezes.
My System SpecsSystem Spec
23 Feb 2013   #6
indianacarnie

Windows 7 Home Premium x64
 
 

Have you tried booting into safe mode and running your anti-virus from there?

Have you tried using Windows Defender Off-line? What is Windows Defender Offline?

Do all that Kaktussoft has suggested first though. Hes very highly respected here and knows what hes talking about.
My System SpecsSystem Spec
23 Feb 2013   #7
Mark Phelps

Win7 Pro 32-bit, Win8 Pro 32-bit
 
 

Another option is to run AV software by booting OUTSIDE of Windows. I believe that Kaspersky and AVG both offer free, downloadable ISO images that you can then burn to a CD. But, you would need to use another PC to do this and you would need blank CDs.

I've done this in the past and when you boot from the CDs, be sure to be connected to your home network because they usually give you the option to download the most current AV definition file, and you should do that.
My System SpecsSystem Spec
23 Feb 2013   #8
Kaktussoft

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Post screenshot of diskmanagement with all fields visible. Or can't you do that in the corrupted win7?
My System SpecsSystem Spec
23 Feb 2013   #9
EBrace

Windows 7 Home Premium 32bit
 
 

Quote   Quote: Originally Posted by Mark Phelps View Post
Another option is to run AV software by booting OUTSIDE of Windows. I believe that Kaspersky and AVG both offer free, downloadable ISO images that you can then burn to a CD. But, you would need to use another PC to do this and you would need blank CDs.

I've done this in the past and when you boot from the CDs, be sure to be connected to your home network because they usually give you the option to download the most current AV definition file, and you should do that.
This helped a ton. Thank you.
My System SpecsSystem Spec
Reply

 Factory Restore not working, error 0xe0ef000d, Image Restore?




Thread Tools





Similar help and support threads
Thread Forum
dell datasafe factory image restore error
hi, im trying to restore my dell laptop to factory image using its dell datasafe local backup, but everytime it restarts it comes up with a error message saying "windows failed to start. a recent hardware.........insert your windows installation disc...........file:...
Backup and Restore
No FACTORY IMAGE RESTORE choice! ?
Hi! So here's my problem. I have Dell Inspiron 1520 originally running Vista. I installed Windows 7 some time ago, keeping Recovery partition untouched. Now I'm trying to restore to factory defaults and...: 1. When I go through F8 - repair - there's no "Dell Factory Image Restore" choice. 2....
Backup and Restore
Removing factory restore image partition - any operational problems?
Hi. I've searched and read until I'm cross-eyed and still don't feel I've found a definitive answer to this. For one thing, sometimes the threads are discussing removing the Windows 7 hidden System partition and sometimes the partition containing the OEM's factory restore wim. But, sometimes it...
Backup and Restore
Dell Inspiron - Trying to do Factory Image Restore
I have a Dell Inspiron M5030 with Windows 7 Home Premium, and am trying to do a factory image restore. I got the "File Recovery" virus on the computer a few weeks ago. I was able to remove that virus, but the computer has not been the same since, and I'm pretty sure there are more bugs on it. So, I...
Installation & Setup
How to restore my DELL lappie to the factory image?
Well, DELL M101z (Inspiron 1120) manual says Press F8 when the DELL logo appears, to bring the Advanced Boot Options. When I do that ( I have tried a hundred times) it does not happen and the lappie merrily goes on to the first screen to select Ubuntu light or Windows 7 - by default boots into...
Hardware & Devices
Dell Factory Image Restore from 7 to Vista
Hey guys, New to the forum, hope you guys can help. I recently upgraded to Windows 7 from Vista. However, I would like to restore back to the factory settings (Vista) using the Dell Factory Image Restore. Can I still do this after upgrading to Windows 7 or does that function only work if you...
Backup and Restore

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:20.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App