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Windows 7: Cannot write System Image to new external HD.

18 Mar 2013   #1
blumesan

Win 7 x64
 
 
Cannot write System Image to new external HD.

Just purchased a Seagate 3TB USB3 external hard drive.
Created a 250GB simple volume, assigned drive letter & formatted ntfs.
Next attempted to copy a System Image to this drive, using windows backup utility.
Copying was not successful. The following error message appeared:

One of the backup files could not be created (0x0878002A)
Additional Information:
The request could not be performed because of an I/O device error. (0x8007045D).

No help from Seagate site.

Anyone have a solution?

Many thanks.


My System SpecsSystem Spec
.
18 Mar 2013   #2
richnrockville

Windows 7 Pro x64 SP1
 
 

Blumesan, what size is the system image? Also, the system image creation program creates files/directories that you have to have permission to access.

Select the existing image folder and directories and give yourself permission to access. Assuming that you are the administrator.

rich
My System SpecsSystem Spec
18 Mar 2013   #3
chev65

Windows 7 Ult, Windows 8.1 Pro,
 
 

Quote   Quote: Originally Posted by blumesan View Post
Just purchased a Seagate 3TB USB3 external hard drive.
Created a 250GB simple volume, assigned drive letter & formatted ntfs.
Next attempted to copy a System Image to this drive, using windows backup utility.
Copying was not successful. The following error message appeared:

One of the backup files could not be created (0x0878002A)
Additional Information:
The request could not be performed because of an I/O device error. (0x8007045D).

No help from Seagate site.

Anyone have a solution?

Many thanks.
From what I've read about this problem it can sometimes be fixed by opening a cmd prompt "as Administrator" and run
chkdsk /r
My System SpecsSystem Spec
.

18 Mar 2013   #4
blumesan

Win 7 x64
 
 

Thanks for the replies.
The system image requires 107GB.
I am not trying to access system image folders. I am trying to create a system image on the new HD.
The program to write the new system image opens OK; and then halts with the message quoted.

I have run the check disk program from the disk properties tools dialog. Shows no errors. I will try again from the command line as "administrator".

Thanks again.
My System SpecsSystem Spec
18 Mar 2013   #5
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Running chkdsk as chev65 suggested is a good idea. But the command must be

chkdsk X: /r

where X is the partition letter of the 250GB partition you created on the external drive.
My System SpecsSystem Spec
19 Mar 2013   #6
jimbo45

Linux CENTOS 7 / various Windows OS'es and servers
 
 

Hi there
You might a better solution such as image with Free Macrium. Windows 7 imaging isn't the most robust system around.

cheers
jimbo
My System SpecsSystem Spec
19 Mar 2013   #7
JimLewandowski

 
 

My System SpecsSystem Spec
19 Mar 2013   #8
richnrockville

Windows 7 Pro x64 SP1
 
 

When I first read the Original post, it said that you tried to copy the image. Not create it so I answered about the copy part of the image not create the image on the 2nd drive.

Rich
My System SpecsSystem Spec
19 Mar 2013   #9
blumesan

Win 7 x64
 
 

Have tried chkdsk I: /r running from command prompt as administrator.
Reports no errors or bad sectors.
Still no joy in trying to write a System Image to the drive.
The various forums are littered with this same complaint (usually with drives of 3TB and larger) and no solution. Seagate's website is completely unhelpful.
Note that before using this drive I reformatted it (Windows Disk Manager) to ntfs and default (4k) sector size.

Looks like the only answer is to return to seller.
My System SpecsSystem Spec
19 Mar 2013   #10
JimLewandowski

 
 

Quote   Quote: Originally Posted by blumesan View Post
Have tried chkdsk I: /r running from command prompt as administrator.
Reports no errors or bad sectors.
Still no joy in trying to write a System Image to the drive.
The various forums are littered with this same complaint (usually with drives of 3TB and larger) and no solution. Seagate's website is completely unhelpful.
Note that before using this drive I reformatted it (Windows Disk Manager) to ntfs and default (4k) sector size.

Looks like the only answer is to return to seller.
See my links. It's an issue of W7 (System Image) not correctly dealing with any drive that has a 4K logical sector size. Not sure if it being USB-connected comes into play. It seems you can reformat the external via W7 and then it will be fully W7-compatible but no longer XP-compatible.
My System SpecsSystem Spec
Reply

 Cannot write System Image to new external HD.




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