Unknown GB's being used after back up - HELP?!


  1. Posts : 71
    Windows 7 Home Premium 64 bit
       #1

    Unknown GB's being used after back up - HELP?!


    Ok so at start of the week I asked for help on error I got whilst trying to update my PC.

    I got a awful response (NOT from here, from my PC)
    I believe the explore.exe (i believe) had currupted, I've attached a picture below showing it.

    Also this is the main post (not to do with this error, just providing information)

    Ok so now I have a 1TB hard drive but when I go to My Computer it says 453 GB free of 931 GB.

    Documents: 2.23 GB
    Music: 42.0 GB
    Pictures: 13.3 GB
    Videos: 389 GB

    C:\ (users) 451 GB
    C:\ (Program Files) 1.01 GB
    C:\ (Program Files x86) 1.54 GB

    I know I only have about 30 GB missing but here's what I want to know.. I have loads of files on my C drive that I don't know what they are !?

    I've applied a screen shot below but each time I go into one of the long folder names it gives me a 'MRT' application. Do I need these? What are these? Can I delete them??

    I have Team Viewer so if a trusted well know member would like to take a look please let me know but you must have good rep/posts on the forum and been here a while.
    I've spent the last two days recovering my PC and don't want anybody to harm it.

    I re-installed windows and when I did it created a 'WindowsOld' file so I copied all my pictures, music, videos & documents then deleted that file.

    Hope somebody can share some light on this !

    Thanks, Jacko.
    Attached Thumbnails Attached Thumbnails Unknown GB's being used after back up - HELP?!-wp_000518.jpg   Unknown GB's being used after back up - HELP?!-untitled.png  
      My Computer


  2. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #2

    You have 451GB in your \Users hierarchy - which is what you need to explore.
    First off - ensure that you have scanned the drive thoroughly with a decent AV and anti-malware scanner
    Then set Explorer to show Hidden files - and look again at the Users folder, and see where the data is.

    There's a possibility that you had an attack of the ZeroAccess Trojan, which likes to hide data files (amongst its other nastinesses)
      My Computer


  3. Posts : 71
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    NoelDP said:
    You have 451GB in your \Users hierarchy - which is what you need to explore.
    First off - ensure that you have scanned the drive thoroughly with a decent AV and anti-malware scanner
    Then set Explorer to show Hidden files - and look again at the Users folder, and see where the data is.

    There's a possibility that you had an attack of the ZeroAccess Trojan, which likes to hide data files (amongst its other nastinesses)
    Documents: 2.23 GB
    Music: 42.0 GB
    Pictures: 13.3 GB
    Videos: 389 GB
    = 446 GB

    C:\ (users) 451 GB

    So in users there's an extra 5 GB which my be on my Desktop.
    I have AVG full and done several scans over last couple of days and didn't bring anything up.

    The main question is what are the files in the C drive on the first picture with the really long names?

    Thanks, Jacko.
      My Computer


  4. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #4

    There's nothing there that's particularly out of the ordinary - if you're referring to the folders with seemingly random names, they are probably the remains of update installs that didn't complete properly.
    Reboot a couple of times and ensure that all updates are completed, then delete them to the recycle bin and test the system.
      My Computer


  5. Posts : 71
    Windows 7 Home Premium 64 bit
    Thread Starter
       #5

    NoelDP said:
    There's nothing there that's particularly out of the ordinary - if you're referring to the folders with seemingly random names, they are probably the remains of update installs that didn't complete properly.
    Reboot a couple of times and ensure that all updates are completed, then delete them to the recycle bin and test the system.
    I didn't think they were anything important.
    I had some folders on there from 2 years ago which I've already deleted like PS3 Theme Creator, I uninstalled it but it never removed the folder so I deleted it yesterday.

    Also just installed MS Office and in my Windows Updater now its showing updates for the 32 bit MS office but I'm running 64 bit :S
      My Computer


  6. Posts : 71
    Windows 7 Home Premium 64 bit
    Thread Starter
       #6

    Attached screen shots of updates... Please tell me how I can just remove them, My PC is really frustrating me now !!!!!
    Attached Thumbnails Attached Thumbnails Unknown GB's being used after back up - HELP?!-untitled.png   Unknown GB's being used after back up - HELP?!-untitled2.png  
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    You remove them by installing them :)
      My Computer


  8. Posts : 71
    Windows 7 Home Premium 64 bit
    Thread Starter
       #8

    NoelDP said:
    You remove them by installing them :)
    Is the 32 Bit going to mess up my pc though?
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    No - that's normal for Office.
    32-bit application run happily on 64-bit Windows.
      My Computer


 

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