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Windows 7: PLEASE HELP!!!!! I Think I May Have Lost Everything!

15 Jun 2013   #1
cbrent16

Windows 7
 
 
PLEASE HELP!!!!! I Think I May Have Lost Everything!

Hello,

I am not a tech-savvy person, and I'm currently having to write this from my phone, so I apologize in advance for any errors or whatever... Anyway, I use a Sony VAIO laptop for work, and it is used strictly fot work and work alone... I have hundreds of very important files on it, and I have never had an issue with it before.

Last night, I was working on it just fine, and I left it on when I went to bed because I needed to print a large document. I woke up this morning and came down to continue working, and my screen had gone to that wavy blue user login background with a large message asking me if I wanted to perform a Data Rescue or System Rescue or something. Obviously confused and panicked, I chose yes, and it told me to back up my data to an external device. I plugged in my external hard drive, and set it as the device to have everything backed up to... I am currently on a wavy blue user log in style scree with a message that says "Rescuinng data..." and has a loading bar... It is currently at 2.87/163.89GB and has an estimated time of 23:55:30, but that time keeps fluctuating...

I am honestly in a panic and do not know what has happened or what to do... I use this laptop for work, and it contains a special $4,500 transcription program, as well as hundreds if not thousands of sensitive legal documents. Losing this data could easily mean losing my job... On top of all of this, I have a ton of work to do and I can't afford to fall behind!

Please, if anybody can explain to me what's going on or offer assistance in any way, I would appreciate it immeasurably. Thanks in advance for any response!


My System SpecsSystem Spec
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15 Jun 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Can you take a picture and upload the picture ? Use the paperclip next to the smiley to upload the image .
My System SpecsSystem Spec
15 Jun 2013   #3
cbrent16

Windows 7
 
 

Sure. Not sure if I did it right, so just in case, here's the Imgur version too: imgur: the simple image sharer

-996851_10152914593660650_1870155529_n.jpg


My System SpecsSystem Spec
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15 Jun 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

When you got the window where it asks you Do you want to perform a Rescue Data did it have Sony Vaio Care on the top left hand corner ?
My System SpecsSystem Spec
15 Jun 2013   #5
cbrent16

Windows 7
 
 

Yeah, actually, it did! I'm sorry I forgot to post that originally. I forgot about that detail.
My System SpecsSystem Spec
15 Jun 2013   #6
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

For the time being I would let it finish the rescue operation. Hopefully you will at least end up with your data on the backup disk. Then we'll see what's next.
My System SpecsSystem Spec
15 Jun 2013   #7
Kari

Microsoft Community Contributor Award Recipient

 

If this is a work laptop given to you by your employer, you should contact your employer's IT support immediately.
My System SpecsSystem Spec
15 Jun 2013   #8
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Did you accidentally press any keys ? That window is for putting the laptop back into Factory Settings . It will ask you do you want to back up your data before we run the factory restore .

( not trying to scare you . Just trying to get some info and give info )
My System SpecsSystem Spec
15 Jun 2013   #9
cbrent16

Windows 7
 
 

Okay. I'll do that. Thanks very much for your help, I really do appreciate it...

If I might ask, this is a pretty pristine computer used only for offline document transcription and some light, work-related internet browsing... do you know what exactly may have caused this or what role the Sony VAIO Care has to play in all of this?
My System SpecsSystem Spec
15 Jun 2013   #10
cbrent16

Windows 7
 
 

Quote   Quote: Originally Posted by VistaKing View Post
Did you accidentally press any keys ? That window is for putting the laptop back into Factory Settings . It will ask you do you want to back up your data before we run the factory restore .

( not trying to scare you . Just trying to get some info and give info )
This is my own personal laptop. I purchased it myself because technically I'm a private contractor, so I have no IT department to go to, unfortunately.

And, VistaKing, no, I didn't press any keys. I set a large document to print last night, as I have done hundreds of times, and then I went to bed. Everything was working perfectly fine. I came down this morning, and the document was sitting in my printer bay perfectly printed, and that initial message asking me if I wanted to do a system rescue was on my screen.
My System SpecsSystem Spec
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 PLEASE HELP!!!!! I Think I May Have Lost Everything!




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