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Windows 7: Windows Backup stopped working and Windows Restore does not work

17 Jul 2013   #1

Windows 7 Professional x64
Windows Backup stopped working and Windows Restore does not work

I have the following problems with Windows 7 Professional Backup and Windows Restore. I believe are all related:

  1. WINDOWS BACKUP PROBLEM: My Windows 7 Professional 64 bit backup software stopped working in June 2013.
    • Windows Backup provides the following information at the completion of backup:
      1. The request could not be performed because of an I/O error.
      2. The operation failed due to a device error encountered with either the source or the destination. If the source or destination volume is on a disk, run CHKDSK /R on the source or destination volume, and then retry the operation.
    • I ran the disk check program ( on both my computer C drive and the external hard drive. That did not fix the backup problem. I have watched the backup and it got past the data files backup and it got to the system image backup. So it looks like everything is working fine until the end of the backup.
    • I ran the backup to another external hard drive. Many files were created on your hard drive but for some reason at the end the Windows backup reported again that the backup failed. So I tried to backup to 2 different hard drives and got the same errors.
    • I ran another backup program (Marcium Reflect) to see if this program generated an error. I backed up on the second Hard Drive. This program also generate the error: Backup aborted! Unable to read from disk Error Code 1117 The request could not be performed because of an I/O device error. So I get similar errors with backups from Windows and Marcium.
  2. CHECK DISC PROBLEMS: I ran check disc with the switches and It surprised me because it found problems with two files located in a System 32 location. I have Windows 7 Professional 64 system. The errors the check disc reported were:
    1. Windows replaced bad clusters in file 665 of name Windows\system 32\config\TXR ii. Windows replaced bad clusters in file 125861 of name Windows\system32\pagefile.sys
    2. Now when I try to run Backup I get error messages:
      1. A shadow copy could not be created. Please check "VSS" and "SPP" application event logs for more information. Details: The specified object was not found.
  3. Windows Restore Problems: When I try to run Windows Restore I get an error message saying it can not find the external hard drive. Although Windows Explorer has no trouble finding the external hard drive.

My System SpecsSystem Spec


 Windows Backup stopped working and Windows Restore does not work

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