Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: I could use some help with a factory reset...


26 Aug 2013   #1

Windows 7 Home Premium 64bit
 
 
I could use some help with a factory reset...

I am new to this forum and this is my first post... In light of recent events my computer has a ton of malware and spyware for the second time now... The first time I was able to go in and just go to control panel and factory reset it by clicking the option... now it no longer exists and It says I need a point to go back to... but I just want it clean and wiped, I went back to before I got the virus and it was still there after I restored it to that point so it was unsuccessful... How do I go about doing this with a complete system restore without using a point, I do NOT have an original disk with my OS because it came pre-installed with Home Premium... Any help would be appreciated!


My System SpecsSystem Spec
.

26 Aug 2013   #2

Windows 7 Pro. 64/SP-1
 
 

Welcome to the Forum.
A restore point probably would not help because it is probably infected also.
We need some information to start off with.
What infections were found?
What programs did you run to remove the infections?
What anti virus programs do you use (Active)?
---------------------
Could you do this to give us some more information.

By Brink:
System Info - See Your System Specs
My System SpecsSystem Spec
26 Aug 2013   #3

Windows 7 Home Premium 64bit
 
 

AVG is my current antivirus, it is a lot of spam and popups in my chrome, firefox, and internet explorer browsers. After restoring to a point about two months ago I uninstalled chrome and re-installed it... it still had the popups and the spam. It found the infections using my malware antibytes and temporarily deleted them, but the just came back after a while... weird huh... But all I want to do is Factory reset my whole laptop because a similar occurrence happened a couple months ago with a completely different virus... At that time I went to Control Pannel, Recovery, And Advanced Recovery Methods, and I found an option to restore to factory settings... Now that option is replaced with another option needing a Windows installation disk (which did not come with my laptop).
My System SpecsSystem Spec
.


26 Aug 2013   #4

Linux Mint 15 "Olivia" x32
 
 

lol, well, here we go, is it a cleaning session, or a reinstall? If we can clean your computer we'll probably give you suggestions to keep your computer clean always, and I'm sure you'll remember some of the tips, so, what's it gunna be?
My System SpecsSystem Spec
26 Aug 2013   #5

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by redfang337 View Post
lol, well, here we go, is it a cleaning session, or a reinstall? If we can clean your computer we'll probably give you suggestions to keep your computer clean always, and I'm sure you'll remember some of the tips, so, what's it gunna be?
It is a Cleaning... I do not have the means of re installing windows due to the fact that my computer did not come with a recovery disk... only Windows pre installed
My System SpecsSystem Spec
26 Aug 2013   #6

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Welcome to the Forum.
A restore point probably would not help because it is probably infected also.
We need some information to start off with.
What infections were found?
What programs did you run to remove the infections?
What anti virus programs do you use (Active)?
---------------------
Could you do this to give us some more information.

By Brink:
System Info - See Your System Specs
Annoying popups and other internet add ons were found
Malware antibytes was used to remove them but the never perminently left
I had AVG but after restoring to a point 2 months ago my virus protection is current gone
My System SpecsSystem Spec
26 Aug 2013   #7

Windows 7 Home Premium 64bit
 
 

I found out the name of my culprit, it is just the Conduit browser hijacking virus...
My System SpecsSystem Spec
26 Aug 2013   #8

Linux Mint 15 "Olivia" x32
 
 

well, we want you to run MBAM (MalwareBytes Anti-Malware) do you have the full or the free one, or did it dissapear when you restored? I've included a link to the Free version in the instructions (by VistaKing) below:

Malwarebytes

Download Link (download free, not the trial) Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer

When the installation is done uncheck Enable free trial of Malwarebytes (see image below )



Update the definitions and do a full scan

On the Scanner tab:
Make sure the "Perform Full Scan" option is selected.
Then click on the Scan button.
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
Make sure that everything is checked, and click Remove Selected.
When removal is completed, a log report will open in Notepad.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply and exit MBAM.

Log looks like this : mbam-log-yyyy-mm-dd

Log located : C:\Users\{Your UserName}\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs or C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs
My System SpecsSystem Spec
26 Aug 2013   #9

Linux Mint 15 "Olivia" x32
 
 

Then Use MBAR (MalwareBytes Anti-Rootkit) and do a scan with that.
After MBAR is finished run VipreRescueScanner.
Link >> >> http://live.vipreantivirus.com/
My System SpecsSystem Spec
26 Aug 2013   #10

Windows 7 Home Premium 64bit
 
 

I used another Virus cleaner called adwcleaner and it removed all the seach conduit files and restarted the computer... upon boot it seems my virus is gone in my browsers, I am running Malwarebytes to confirm this as asked though along with the other programs listed. I hope it is gone for good thank you Redfang
My System SpecsSystem Spec
Reply

 I could use some help with a factory reset...




Thread Tools



Similar help and support threads for2: I could use some help with a factory reset...
Thread Forum
Want to factory reset PC without CDs. Backup and Restore
Need help doing a clean factory reset Installation & Setup
Failed factory reset Installation & Setup
Need help with factory reset. Backup and Restore
BSOD still same ones after factory reset BSOD Help and Support
BSOD even after factory reset BSOD Help and Support
cannot factory reset Installation & Setup

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:41 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33