Back up error message


  1. roxxie11
    Posts : 1
    Windows 7 32 bit
       New #1

    Back up error message


    When I try to back up my Dell Windows 7 computer to an external drive that I have connected I get the following error message. The backup application could not start due to an external error. The specified
    service does not exist as an installed service 0x80070424, Does this mean I have to purchase something from Dell or is there somewhere I could download for free what I need. I recently had to replace my power supply and a I do not want to fear losing the info I have on here for another extended period of time.
      My Computer
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  3. SandeepP
    Posts : 1,007
    Winndows 7 32 bit
       New #2

    roxxie11 said:
    When I try to back up my Dell Windows 7 computer to an external drive that I have connected I get the following error message. The backup application could not start due to an external error. The specified
    service does not exist as an installed service 0x80070424, Does this mean I have to purchase something from Dell or is there somewhere I could download for free what I need. I recently had to replace my power supply and a I do not want to fear losing the info I have on here for another extended period of time.
    Hi roxxie11,

    Welcome to Seven forums.

    Please let us know which software is that you are using to make a system backup. You can use the free software provided by us for making system image backup. Check this link below for more details:

    http://dell.to/13PJ0hs

    Also, you can check this link below for resolving this issue:

    Error Code 0x80070424 with Windows Firewall, Defender in Windows 7 - Microsoft Community

    Kindly update your system specs here by following this.

    Keep us posted with the results so we can advise you further.
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