Odd Issue..

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  1. Posts : 56
    Windows 7 Professional, 64-bit
       #1

    Odd Issue..


    Hello,

    New to the forums.. glad to be here! Have a weird one for ya; Simple to explain, can't even begin to think of how to fix it.

    Every time I boot, upon login I am prompted to restore files which have apparently been recovered.

    Two problems: A) I don't use the built-in Windows Back and Restore utility so I have no backups to begin with as far as the utility is concerned (I use EaseUS Todo Backup). and, B) I haven't initiated a backup or system restore, why is this prompt being displayed??

    any help, much appreciated!

    (screen shot to follow, need to log off and on to screenshot)

    thanks again,
    JChap1590
      My Computer


  2. Posts : 56
    Windows 7 Professional, 64-bit
    Thread Starter
       #2

    haven't clicked anything at all yet..


    when I click 'Restore My Files'..



    NEW DEVELOPMENT: does not prompt when I login, it has to be a full clean (re)boot cycle.
      My Computer


  3. mjf
    Posts : 5,969
    Windows 7x64 Home Premium SP1
       #3

    Try running
    sfc /scannow
    at an elevated command prompt. I use step 3.
    Run it as many times until no errors reported.
      My Computer


  4. Posts : 56
    Windows 7 Professional, 64-bit
    Thread Starter
       #4

      My Computer


  5. Posts : 56
    Windows 7 Professional, 64-bit
    Thread Starter
       #5

    continuing to run sfc scans..
      My Computer


  6. Posts : 56
    Windows 7 Professional, 64-bit
    Thread Starter
       #6

    keeps resulting with the same unsuccessful repair, after 4 scans
      My Computer


  7. mjf
    Posts : 5,969
    Windows 7x64 Home Premium SP1
       #7

    Someone else may be better able to help and interpret your log file.
    When you say you have a Todo backup do you have images. If so try a system image restore.
    Whatever, make sure you have a good backup of your data in case you need to do a clean install.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    The SFC scan found a large number of errors, and managed to fix most of them - but there remain a couple....
    Code:
     Line 107129: 2013-09-17 00:29:57, Info                  CSI    00001a4a [SR] Repairing 580 (0x0000000000000244) components
     Line 107130: 2013-09-17 00:29:57, Info                  CSI    00001a4b [SR] Beginning Verify and Repair transaction
     Line 107133: 2013-09-17 00:29:58, Info                  CSI    00001a4d [SR] Cannot repair member file [l:22{11}]"install.ins" of Microsoft-Windows-IE-AdminKitBranding, Version = 10.2.9200.16521, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
     Line 107136: 2013-09-17 00:29:58, Info                  CSI    00001a4f [SR] Cannot repair member file [l:22{11}]"install.ins" of Microsoft-Windows-IE-AdminKitBranding, Version = 10.2.9200.16521, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    Please run the CheckSUR tool - it will probably find a few more problems...

    Please downloadand save the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need tolook in the details for Windows 7, downloading from the Microsoft DownloadCenter)



    Run it - The toolcan take anywhere from 5 mins to a couple of hours to run (or 'Install')depending on how much it has to do, and may exit silently - it may appear tofreeze for most of that time, but be patient.

    The result islogged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file



    Then zip theCheckSUR.log and attach it to your reply.

      My Computer


  9. Posts : 21,004
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
       #9

    Just a thought maybe a restoring to a Windows update restore point may throw something up??
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    It's possible - from the looks of the errors, it seems that an entire Windows directory (C:\Windows\diagnostics) went AWOL
      My Computer


 
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